Manager Revenue Cycle Education

Responsible for oversight, development and operationalizationofRevenue Cycle Education and Quality Assurancethrough collaboration with the Revenue Cycle leadership team. Able to develop and effectively deliver all education and quality assurance support, allowing operational areas to function effectively and with financial integrity.Functions as an Administrator of Learning Management System (LMS) for the Revenue Cycle, to include creation of courses, assignment of courses, and monitoring of compliance. Essential Duties and Responsibilities These duties and responsibilities described below represent the general tasks performedon a daily basis; other tasks may be assigned. Acts as a senior leader within Revenue Cycle operations and subject matter expert whois able totakeIT enhancements and understand how they fit into operational workflow Responsible for oversight of the Revenue Cycle Education and Quality Assurance teams to include coordination of training and education programs, curriculum content, materials and delivery, compliance education, and policies and procedures. Works collaboratively with leadership team to understand gaps and deficitsin order tocreate educational material to enhance end-user knowledge Responsible for development and design of role-based educational curricula Designs assessment tools and interprets data toassistwith training, education and development of staff based on training needs assessment in collaboration with revenue cycle leadership team Participates as a part of Revenue Cycle leadership team and engages with colleagues of all levels Interacts with clinical areas to ensure workflow design meets, supports, and/or enhances department needs and the patient experience Acts as liaison between revenue cycle departments and ancillary departments todeterminetraining needs related to accounts receivable impact Recruit andretainsubject matter experts (SME) to act as educators for the departments supported Develops andmaintainstraining materials, tip sheets, workflows, etc. Maintains training records and provides information on needs and progress of trainees to leaders Develops andmaintainsquality monitoring process andmonitorsprogressofstaff as requested Develops, measures, andmaintainsquality data and provides reports on selected data elements Receives information from leadership and creates communication tools for end-users to relay information related to payers and federal/state regulatory requirements Audits specific quality data for Federal and State Compliance program requirements Direct, staff, and supervise theRevenue Cycle Education departmentincluding hiring, evaluations, disciplinary action, orientation, and training. Oversee andmonitorquality control to ensure sound and compliant practices are followed. Supervisory Responsibilities Reports to:SrDirectorRevenue Cycle Supervises:Revenue Cycle Educators Directly supervises Credentialed Trainers, Education Specialists, and Quality Assurance Specialists. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education andExperience Minimum Required Education:Bachelor’sdegree. Five (5)years ofmanagement experiencemaybe considered in lieu of degree Experience:6years of experience withinhealthcaresettingrequired. Experience with Epic EMR isrequired.Must be an Epic Credentialed trainer upon hire, or complete credentialing withinfirstsix (6) months. Certificates,Licenses, Registrations Relevant professional certification (e.g.,CRCR,CHFP,CRCP,CPC,CPHQ)requiredwithin one (1) year of hire. Qualifications Education Required Bachelors or better. Preferred Bachelors or better in Business Administration. Bachelors or better in Finance. Licenses & Certifications Preferred Certified Professional Co Cert Prof In Healthcare Q Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Chesapeake-Regional-Medical-Group