Account Director

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Opportunity The Account Director is accountable for developing and implementing an account plan that delights our clients and ensures a healthy long-term relationship. This role oversees a sophisticated multi-service account delivering integrated solutions across JLL's full service portfolio—including facilities management, project management, transaction management, technology, and sustainability—requiring proven ability to manage complex, matrixed operations at scale. This executive leader anticipates client needs, outperforms on key contractual performance indicators, and builds financial plans that exceed revenue and profitability targets. The Account Director creates and manages high-performing teams that deliver operational excellence while keeping employees engaged and thriving. In conjunction with the Work Dynamics leadership team, this leader understands the firm's strategy and goals and translates them into business opportunities. This role serves as the top leadership position on the account. Primary Responsibilities Exceeding Client Expectations Coordinate and align delivery across facilities management, project management, transaction management, technology, and sustainability service lines, ensuring a seamless, unified client experience that demonstrates the power of JLL's integrated platform. Create the vision for the account plan, ensuring alignment of objectives and driving high-quality results that help secure the future through no-bid contract renewals. Drive account growth by articulating value propositions across multiple service disciplines and ensuring expansion of services provided. Establish outstanding relationships with key stakeholders by soliciting feedback and excelling at world-class client service delivery. Serve as the single point of accountability across multiple sites and service lines, ensuring consistency of service delivery and client experience regardless of geography or service type. Manage competing priorities across geographically dispersed locations and diverse service requirements while maintaining a unified account strategy that leverages cross-service synergies. Building High-Performance Teams Ensure the highest qualified candidate is hired for all roles on the account across all service lines. Build actionable and measurable career development plans for all direct reports, fostering leadership capability across the multi-service team. Advance the firm's diversity and inclusion priorities with planful and focused talent planning. Develop bench strength and succession planning across all service disciplines to ensure continuity and growth. Achieving Financial Results and Contributing to Firm's Revenue Growth Present an annual account plan that includes key objectives, client satisfaction results, summary of value-add activities across all service lines, and outlines targeted expansion plans. Proactively manage the account budget across multiple service lines and identify opportunities to generate additional revenue on the account. Mitigate risk for the firm by ensuring A/R is maintained below 60 days payable. Demonstrate financial stewardship across the full portfolio of services, optimizing resource allocation and identifying cross-service efficiencies. Attributes Exemplary executive presence – Has the gravitas and sophistication to appropriately command the room both internally as a leader and externally with clients at the C‑suite level. Strategic mindset – Able to see the big picture and future direction of the business, then translate vision into achievable new business development opportunities that leverage JLL's full service ecosystem. Financially astute – Commercially oriented with strong financial acumen across multiple service line P&Ls and the ability to optimize portfolio-level profitability. Results driven – Takes corrective action quickly and decisively when performance falls short and redirection is required; highly collaborative with exceptional integrity. Obsessed with customer habits and the data derived from those behaviors; keenly aware of trends within the industry and able to anticipate client needs across service disciplines. Commercially astute – Quickly recognizes the different levers to pull to drive growth and increase productivity across diverse service offerings. Transformational leadership – Leads change with energy and resilience to propel the business forward; has the courage to make complex decisions and take calculated risks; adjusts style to accommodate individuals and the various phases of growth. Operational "heft" – Comfort and demonstrated success with complex, large, and heavily matrixed organizations spanning multiple service lines and geographies. Multi-service integration expertise – Natural ability to connect dots across disciplines, identify synergies between service lines and orchestrate delivery that makes the whole greater than the sum of its parts. Requirements Seasoned leader with 10+ years of Facility Management and Commercial Real Estate executive leadership experience. Extensive multi-service leadership experience with demonstrated success managing integrated accounts across at least three of the following: facilities management, project management, transaction management, technology, or sustainability services. Proven track record of leading large‑scale, multi‑disciplinary teams and delivering cohesive solutions across complex service portfolios. Significant experience in direct client relationship management, negotiation, and strategic consultation with executive-level stakeholders across multiple business functions. Demonstrated ability to drive growth through cross‑service collaboration and integrated solution development. Experience managing P&L responsibility across multiple service lines with a history of exceeding financial targets. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 204,100.00 – 255,000.00 USD per year. This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site –Reston, VA Personal benefits that support personal well-being and growth JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze the applicant for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you are pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com. #J-18808-Ljbffr Jones Lang LaSalle Incorporated