Patient Services Coordinator

Patient Services Coordinator

PromptCare is seeking a highly motivated and compassionate Patient Services Coordinator to join our team. The PSC is responsible for delivering excellent customer service and supporting key initiatives related to patient adherence, discharge planning, and retention. The PSC also participates in special programs, handling data analysis, reporting, and specific therapy tasks, and collaborates with stakeholders to ensure the success of program goals and initiatives. If you are passionate about providing exceptional patient care and are looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity.

Reporting to: Departmental Supervisor or Manager

Job Type: Full-time, Mon-Fri 8:30am-5:00pm

Location: New Providence, NJ (hybrid 2 days in the office and 3 days remote)

Requirements

• High school diploma or equivalent. Bachelor's degree in healthcare field or business is preferred
• Strong data analysis and organizational skills
• Strong attention to detail and accuracy
• Experience with patient admissions in a similar referral source-based practice setting and customer service in an inbound/outbound customer service center is strongly preferred
• Customer service experience in a Pharmacy Specialty is strongly preferred, but previous customer service experience in the healthcare services business is also acceptable
• Previous experience working with infusion therapy patients is highly desirable

Job Responsibilities, included but not limited to:

• Conduct telephonic outreach and engagement, including but limited to: problem solving, patient education, adherence support, and retention
• Medication and supply delivery scheduling
• Collaborating with nursing department and outside agencies for prescription or supply needs
• Advocating and raising awareness on behalf of patients and special program initiatives
• Analyze reports and report outcomes data for special program assignments
• Utilize good time management skills to ensure all facets of patient engagement activities and program requirements are completed in a timely manner
• Participate in retention and discharge committee meetings as assigned
• Conduct proactive, concurrent, and retrospective audits to ensure all charts and tickets are complete, compliant, and present
• Prepare, package and label medications for deliveries
• Track equipment
• Manage inventory and order supplies as needed
• Maintain a clean and organized work environment
• Adhere to all pharmacy regulations and guidelines
• Other additional job duties

Physical Demands

The physical requirements listed here indicate what an employee must meet to effectively perform this role's essential functions. The employee frequently needs to communicate verbally, listen attentively, and spend prolonged periods sitting at a desk and working on a computer. The role also requires lifting files, opening filing cabinets, and bending or standing as needed.

Benefits & Perks

• Comprehensive Medical, Dental, and Vision Package
• 401(k) Plan with Company Match
• Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
• Life Insurance: Standard coverage with optional enhancements
• Employee Assistance Program: Free counseling and coaching sessions
• Emotional Well-being and Work-Life Balance Resources
• Short & Long-Term Disability: Company-paid with optional supplements
• Accidental Death and Dismemberment Insurance
• FSA and HSA: Manage healthcare expenses
• Commuter Spending Programs
• Volunteer and Engagement Opportunities
• Employee Referral Bonuses
• Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans

Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.