Payment Specialist

Mortgage Payment Specialist
Richmond, VA (onsite)
Contract Length: 3 months

Role Overview:
We are seeking a detail-oriented Mortgage Payment Specialist for a 3-month onsite contract role in Richmond, VA. The successful candidate will support the accurate and timely processing of mortgage payments within a residential loan portfolio. Responsibilities include handling a variety of cashiering activities such as processing incoming payments, managing lockbox rejects, preparing deposits, assisting with ACH payment authorizations and changes, and supporting basic account corrections. This entry-level role is key to maintaining smooth daily operations and providing reliable service to both internal and external customers.

Key Responsibilities:

• Accurately process mortgage payments, ensuring timely and correct application of funds.
• Manage lockbox rejects and prepare deposits for daily banking activities.
• Assist with processing ACH payment authorizations and modifications.
• Support basic account corrections, including the review and adjustment of transactions as needed.
• Perform routine analytical tasks such as information gathering, identifying errors, and making preliminary corrections.
• Deliver professional and courteous customer service, responding to inquiries and providing clear communication to internal and external stakeholders.
• Follow established policies and procedures while exercising sound judgment in daily operations.
• Collaborate with multiple internal departments as needed and coordinate follow-up with external payees.

Required Qualifications:

• 3–5 years of experience in a related field, with a demonstrated ability to manage a variety of cashiering and payment processing tasks.
• Experience handling incoming payments, preparing deposits, and resolving basic account discrepancies.
• Able to perform routine analytical tasks and preliminary reviews.
• Proven ability to work independently and follow established protocols.
• Strong customer service skills, with clear and courteous communication.

Preferred Qualifications:

• Experience with mortgage servicing systems or financial transaction platforms.
• Background in handling ACH authorizations/changes or similar automated payments.
• Familiarity with processing loan payoffs, escrow transactions, or other loan-related financial activities.
• Experience working in environments requiring coordination with multiple departments and follow-up with third parties.