Patient Access Representative - Patient Registrar

Job Description

Job Description

About Wheaton Eye Clinic

Founded over 80 years ago, the Wheaton Eye Clinic is a nationally recognized multi-subspecialty ophthalmology practice that spans the western suburbs of Chicago and is the largest independent ophthalmology clinic in the Midwest. We pride ourselves on serving the community both as a caring eye care provider and as a reputable employer. Our offices are located in Wheaton, Naperville, Hinsdale, Saint Charles, Bartlett, and Plainfield and an ophthalmology-specific ambulatory surgery center at the main office in Wheaton. We currently have 34 ophthalmologists and 6 optometrists in every ophthalmic subspecialty are highly respected in the region and have superb relationships with referring colleagues and health systems. Patients travel to Wheaton Eye Clinic from throughout Northern Illinois, as well as from across the United States. Our referring physicians locally, across the United States, and from many international countries, send their patients to Wheaton Eye Clinic because of its unwavering reputation for exceptional patient care. More than 170,000 patient visits occur each year. Our mission at Wheaton Eye Clinic is to provide comprehensive eye care services of the highest quality and value. This dedication to excellence is founded on how we strive to surpass each patient’s expectations in the delivery of competent, timely, and compassionate eye care.

The Patient Access Registrar is responsible for the accuracy and completeness of patient registration including insurance information and coverage. The Registrar reviews, verifies and updates individual insurance policies to ensure policies are active and billing requirements are being met for claim accuracy and reimbursement. The Registrar will provide follow-up on any concerns and updates accounts as necessary and utilizes expert problem-solving skills to resolve complex problems, taking all steps necessary to ensure full resolution of issues.

Weekly schedule: Monday - Friday 8am - 5pm. THIS ROLE HAS AN OPTION FOR REMOTE WORK AFTER 6 MONTHS OF SUCCESSFUL TRAINING.

Responsibilities include but are not limited to:

• Provide exceptional customer service to all of our patients
• Complete assigned work queue at least 2 business days ahead.
• Urgent Medical workque inquires complete Insurance entry/verification/authorizations and missing registration items immediately
• Interacts with patients in the ring group to proactively collect all required demographic and insurance data necessary to facilitate patient check in and registration at point of service.
• Directs patients to Patient Accounts for payment/financial arrangements regarding outstanding balances
• Utilizes online payer resources to retrieve Insurance verification
• Complete, identify and resolve registration errors
• Research and follow up on insurance eligibility problems
• Update insurance information and system notes regarding eligibility
• Handle all other duties as assigned by Manager/Supervisor
• Attend all department meetings as required
• Follow all HIPAA and Wheaton Eye guidelines regarding patient privacy
• Additional duties as required

Requirements:

• Excellent customer service skills and ability to resolve customer service issues and/or escalate to Manager as needed
• Minimum of 1 year of customer service experience
• Minimum of 6 months to 9 months of insurance registration and verification experience
• Knowledge of medical terminology
• Scheduling experience preferred
• Ability to read, write and speak in a clear and professional manner
• Excellent follow through skills and attention to detail
• Ability to handle multiple tasks, be resourceful and meet deadlines
• Ability to adapt to changing workflows, processes and work queues
• Ability to adapt and work in a fast-paced, changing environment
• Ability to work independently

Experience with Epic EMR system strongly preferred

Full Time Benefits:

Medical

Dental

Group Life and LTD

Paid Time Off

Paid Holidays

Clothing Allowance

Vision Care Benefits

Voluntary Benefit Offerings – Life, STD, Critical Illness, Accident

401k

EOE