Senior Technical Support Engineer — AI-Driven, Customer Impact
Pendo
Pendo is seeking a Sr. Technical Support Engineer to own customer issues end-to-end across our web and mobile products from triage to resolution. You will work within a small, global team in Raleigh, partnering with Product, Engineering, and Customer Engineering to turn customer signals into product insights. You will use AI tools to accelerate research, draft troubleshoot steps, and build knowledge. Expect to tackle break/fix, how-to questions, and complex escalations while elevating support #J-18808-Ljbffr Pendo
- ...technology company is looking for a Senior Technical Support Engineer to handle complex technical cases, mentor... ...cross-functional teams to ensure customer satisfaction. This hybrid position... ...contribute to transformative solutions that impact millions of legal professionals...CustomerSeniorWorldwide
- ...leading the legal AI revolution to... ...your work to impact millions of... ...that supports both productivity... ...Position Overview Senior TSEs handle more complex technical cases, mentor junior engineers, and serve as... ...(Diamond) customers. They work... ...fast-paced, SLA-driven environment....CustomerSeniorWork at officeWorldwideShift workRotating shift3 days per week
- ...in Raleigh, NC is seeking a Senior Product Manager to own product... ...-functional teams, translate customer needs into measurable initiatives, and drive AI-enabled features with business impact. You will set product vision, develop data-driven roadmaps, and define success...CustomerSenior
- ...Risk Solutions is seeking a senior product leader to define vision, build a data-driven strategy, and guide cross... ...teams to deliver AI-enabled products that matter to customers. You will translate market... ...narratives, partner with engineering, data science, UX, and legal...CustomerSeniorTemporary work
- ...Professional, part of RELX, seeks a Legal Senior Product Manager (Attorney) to... ...Practical Guidance—and drive AI-powered features across Protégé surfaces. You will define customer-focused requirements for... ...shape roadmap decisions with data-driven insights to improve AI...CustomerSenior
$105k - $120k
...Team + The Role Pendo’s Technical Support Engineers are the diagnostic... ...strategic layer between customers and the product. This... ...while using AI tools to accelerate research... ...capture. At the senior level, you will also... ...urgency based on customer impact and own each case until...CustomerSeniorWork at officeRemote workFlexible hoursShift work3 days per week- 3E is seeking a Senior Product Go-To-Market Manager to connect Product and Commercial teams, shaping how we launch and market AI-enabled solutions. You’ll build scalable processes, drive... ...motions across Marketing, Sales, and Customer Success, and partner with RevOps to accelerate...CustomerSenior
- ...and friendly, enabling customers to buy now and pay later... ...hidden fees. The Senior Product Manager for the... ...tools, workflows, and AI-powered capabilities used by agents to support millions of customers with... ...and collaborate across Engineering, Analytics, Ops, Legal,...CustomerSenior
- ...lifecycle. You will work directly with engineering, design, and customer-facing teams. This hybrid role... ...product management experience, exemplifies AI fluency in workflows, and possesses... ...abilities. Competitive benefits and a supportive environment await you. #J-18808-Ljbffr...CustomerSeniorRemote job
- Affirm is seeking a Manager, Resolutions based in Raleigh, NC, to oversee its first-party collections program. You will enhance customer outcomes and operational efficiency while leveraging advanced technologies across various channels. The ideal candidate has over 5 years...CustomerSenior
- 3E seeks a Senior Product Go-To-Market (GTM) Manager based in the US to connect Product and... ...teams and shape the market approach for AI-enabled solutions. You will help build... ...teams across Product, Marketing, Sales, Customer Success, RevOps, and Commercial Enablement...CustomerSenior
- ...Global in Raleigh, NC is seeking a Senior Product Manager for a 6 month... ...continuous improvement, balancing customer value, business impact, and technical feasibility. The role emphasizes leading... ...storytelling, and delivering AI-driven features with measurable results....CustomerContract workLocal areaRelocation
- Itron, Inc. is seeking a Senior Instructional Designer to craft product-focused technical training for internal staff and external customers across electric, water, and gas utilities. You will... .... You will drive development using AI-powered tools to improve quality, scalability...CustomerSenior
$88k - $111k
insightsoftware, LLC is looking for a Senior Content Strategist to lead content campaigns... ...business goals and will engage directly with customers for insights. Ideal candidates have 7+... ...skills, and a commitment to becoming AI fluent. This role combines strategic ownership...CustomerSenior$100k - $150k
Appian is seeking a Senior Technical Consultant to join their Customer Success team in Raleigh, NC. This role involves post-sales engagement, helping clients with software solutions development on the Appian platform. Candidates should have experience in software development...CustomerSeniorFlexible hours$118.3k - $219.8k
...Senior Consulting Principal AWS... ...Professional serves customers in over 150... ...in deploying AI and advanced... ...AWS Cloud Engineer, you will provide technical strategy, deep... ...enterprise-level impact, bridging... ...policies, and event-driven automation.... ...Request Support Form or please...CustomerSeniorLocal areaImmediate startRemote workFlexible hours$107k - $230k
...us.THE ROLEAs a Senior Knowledge... ...within Global Customer Experience, you... .... In this high-impact role, you will... ...Knowledge Architects, technical writers, customer support engineers, and executive... ...into structured, AI-ready assets,... ...Establish Data-Driven KPIs & Continuous...CustomerSeniorWork at officeFlexible hours$178k - $220k
...and the broader technical direction of the... ...combines hands-on engineering with team leadership... ...architecture to support scalability,... ...applications and AI-driven workflowsPartnering... ...we believe great impact deserves great reward... ...our 27,000 customers aroundthe world to...CustomerSeniorLocal areaImmediate start$102.46k - $175.64k
...Company: Siemens Senior Product Manager, AI Job ID... ...enables customers to manage the... ...management, engineering, data science... ...You’ll make an impact by:Define and... ...to translate technical concepts into... ...ambitious AI-driven goals.Bring experience... ...team for support at 1-866-743-...CustomerSeniorPermanent employmentFull timeLocal areaRemote work- ...context for impact when it matters... ...value with AI. What You... ...As a Staff Technical Program... ...relationships with engineering, product,... ...leadership and senior engineering... ..., support, and go-to-market... ...Support data-driven prioritization... ...people and customers benefit from...CustomerSeniorFlexible hours
$77k - $202k
...Python Systems Engineer - Senior Associate, you... ...advanced AI and ML solutions... ...and deepen your technical skills. You are... ...insights to support informed decision... ...for AI-driven automation solutions... ...that are impacted by the Los Angeles... ...sensitive company or customer information,...CustomerSeniorFull timeH1b$95.3k - $158.8k
...building scalable AI infrastructure... ...into impactful software solutions... ..., which serves customers in more than 15... ...and scaling AI-driven infrastructure... ...solutions that support advanced products... ...collaboration across engineering and product... ...ResponsibilitiesInterface with other technical personnel or...CustomerSeniorFull timeLocal areaImmediate startWorldwideFlexible hours$160k - $184k
...crosses together. Senior GTM Strategy Lead - AI & Strategic... ...We are seeking a technically fluent GTM leader... ...a former Sales Engineer, technical evangelist... ...wants to scale impact beyond an... ...SME with strong customer-facing credibility... ...the future of AI‑driven growth — this role...CustomerSenior- Pendo is seeking a Sr. Technical Support Engineer to own customer issues end-to-end across web and mobile products from triage to resolution. This Raleigh-... ...combines debugging, documentation, and knowledge capture with AI-assisted research and cross-functional collaboration...CustomerSenior
- ...Senior Data Scientist IIWe are seeking a Senior... ...of Agentic AI-driven product capabilities... ...partnering closely with engineers to translate... ...approaches into scalable, customer-facing solutions.... ...and business impact.Collaborate with... ...members and provide technical leadership in data...CustomerSeniorImmediate startFlexible hours
$80k - $115k
...made it possible for AI to impact clinical care in a meaningful... ...for an experienced Senior Data Analyst to help... ...-ready data sets Support the development and... ..., self motivated, and driven to make a positive impact... ...positively with customers and other employees; accessing...CustomerSeniorWork experience placementRemote workShift work$77k - $202k
...Developer - Senior Associate, you... ...drive data-driven decision-... ...Analytics & AI practice, you... ...modeling to support clients in solving... ...your technical skills.In this... ...Accounting, Engineering, Data Processing... ...Tableau for impactful data... ...company or customer information,...CustomerSeniorFull timeH1b$110k - $270k
...is a mission-driven organization and... ...Right Thing, Customer Success, Employee... ...company, we support your... ...making a positive impact on its customers... .... The Role As Senior Software Engineer for a new product... ...our next major AI-driven... ...Development on technical design and problem...CustomerSeniorWork at officeLocal areaWork from homeFlexible hours$116k - $156k
...DoWe're looking for a Senior Software Engineering leader to join our... ...software engineers supporting external customer experience for a... ...experiments and better data driven understanding of... ...that will directly impact our long-term... ...product mindset.Using AI coding assistants,...CustomerSeniorHourly payPermanent employmentTemporary workWork experience placementH1bWork at office$150.1k - $227k
...SalesforceSalesforce is the #1 AI CRM, where... ...agents drive customer success... ...Manager, Senior Manager is a highly... ...quantifiable business impact across our most... ...adoption, technical health, and... ...experience in supporting customers in the... ...LeadershipROI-Driven Engagement: Determine...CustomerSeniorFull timeWork at officeRemote workFlexible hours3 days per week
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Technical Support Engineer — AI-Driven, Customer Impact. Be the first to apply!
- IT support engineer Raleigh, NC
- support escalation engineer Raleigh, NC
- application support engineer Raleigh, NC
- line support engineer Raleigh, NC
- software technical support engineer Raleigh, NC
- tech support engineer Raleigh, NC
- technical support engineer Raleigh, NC
- senior IT engineer Raleigh, NC
- IT engineer Raleigh, NC
- lab support engineer Raleigh, NC

