Bilingual Customer Service Representative

Job Description

Job Description

Job Position: Bilingual Customer Service Representative

Location: Chicago, IL 60601 - Offers ability to work from home for IL based individuals

Pay Rate: $18.50/hr

Shift: M-F, 8am - 5pm CST (set schedule, with 40 hours each week)

JOB RESPONSIBILITIES:

• Responds to telephone calls, written inquiries, within required timeframes.

• Assists customers in a courteous and professional manner.

• Ensures timely completion of priority referrals.

• Documents customer inquiry and resolution in appropriate computer systems.

• Forwards case-specific inquiries and issues to appropriate staff or unit, when necessary.

• Generate and forward forms and documents to customers, when necessary.

• Accurately completes necessary documentation and data entry activities in all systems.

• Maintains quality and compliance standards as stipulated by contractual obligation.

• Regularly communicates and updates supervisor/Sr. Administrators on case status and production

• issues.

• Maintains strict adherence to Child Support policies and procedures.

• Maintains confidentiality and security of case information.

• Meets all standards established for this position as outlined in the attached performance criteria.

• Performs other duties as may be assigned by management.

• Must be available and engaged online during working hours.

Skills/Experience:

• 0-2 years of experience working in a call center or similar customer service experience preferred.

• Working knowledge of computers.

• Written and verbal communication skills.

• Bilingual: Fluent in both English and Spanish (required).

• Education required: High School Diploma, GED or equivalent certification. 

Work Environment Requirements:

• Must be able to lift at least 30lbs

• Must be able to stand or sit for prolonged periods (85% of the time)

• Private Secured Internet Connection. No hot spots 

• Connecting company equipment directly into routers for access may be required. 

• All Job duties and responsibilities are required to be performed at desk work station.

• Must confirm work environment is safe and secure for work in handling private

• and sensitive information.

• Constantly operates a computer and other office equipment

• Constantly works indoors in a secluded safe space

• Must have High-speed internet access 25 MBPS minimum; 50 MBPS minimum preferred

AltaStaff is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants for employment without regard to age, race, color, creed, religion, sex, marital status, national origin, ancestry, citizenship, disability, veteran status, sexual orientation, or any other protected status, in accordance with applicable federal, state, and local laws

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