Account Representative

Job Description

Job Description

Position Overview
Manages relationships with current customers and referral sources. Prospects for additional revenue opportunities.

• Contacts customers before and after service is performed to ensure satisfaction and develop additional prospects
• Prospects and develops new sales leads in assigned verticals
• Create, manage, and maintain key relationships with insurance agents, adjusters’ other key relationships
• Continually builds product knowledge and refines sales techniques for specific relationship types and verticals
• Prepares documents for job file reviews with current and prospective clients
• Documents and reports on key referral-source relationships weekly and monthly
• Participates in collections efforts with non-residential customers when necessary
• Resolves issues with customers

• High school graduate or equivalent; college degree preferred
• 1-2 years experience in Construction fields; IICRC Certifications preferred but not required
• 6-12 months of sales experience or prior sales training is highly desired, but not required
• Valid Driver's License and satisfactory driving record
• Good verbal and written and communication skills
• Good customer service skills
• Highly motivated, strong work ethic and enjoy the selling process
• Build rapport easily and establish trust, leading to lasting customer relationships
• Can effectively present information to customers one-on-one and in small groups
• Has a good aptitude for basic math-- necessary for doing calculations related to the sales process
• Local and regional travel may be required for trade shows, training, networking events and for selling services immediately after catastrophic events
• Some work required outside of traditional working hours to network and represent the company at business social events
• Skilled using social media and other web-based sales tools

• Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. 
• Sit for long periods of time while using office equipment such as computers, phones etc. 
• Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment. 
• Express or exchange ideas with others quickly, accurately, and receive and act on detailed information. 
• Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading.  
• Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating.
• Compensation commensurate with experience