Service Manager

Job Description

Job Description

To be a team member of the Driven by Dobbs family you must be dedicated to supporting the company’s mission, vision, and values.

OUR MISSION: To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests.

POSITION TITLE: Service Manager

CLASSIFICATION: Exempt

POSITION OVERVIEW:

Driven by Dobbs, our family of brands brings together Dobbs Tire and Auto Centers—founded in 1976 in South St. Louis, MO as a family-owned complete auto care provider—and Conrad’s Tire Express & Total Car Care, founded in 1969 in Cleveland, OH. Together, we have grown into a rapidly expanding, multi-market automotive service organization that will operate across eight states in 2026, with continued growth on the horizon. Across all locations, customers can expect a full selection of quality tire brands and comprehensive automotive services, ranging from routine maintenance to advanced diagnostics and engine repair. Our investment in training, development, safety, and overall team wellbeing empowers our people to deliver exceptional service every day. Rooted in a culture that extends beyond the shop, we proudly support local organizations and charities in the communities where our teams live and work.

We are seeking an experienced Service Manager to oversee all service and repair responsibilities within a single unit retail store environment. This position will provide direct management to the service and repair operations within a shop environment ensuring quality, timeliness, safety and employee management standards are met. The ideal candidate will have strongly technical knowledge of various make and model service and repair standards, has high standards for customer satisfaction, with a strong work ethic to achieve results.

ROLES AND RESPONSIBILITIES:

• Partners closely with Store Manager to interview, select and train all service technicians utilizing their technical expertise on ensuring knowledge, skills and experiences align with the needs of the business and role definitions
• In partnership with the Store Manager, evaluates knowledge, skills and performance of all technicians; makes recommendations regarding development, promotions, merit, discipline, etc.
• Manages and drives store performance goals including service sales dollars achievement, gross profit, customer satisfaction, employee safety, productivity and efficiency
• Oversees and assigns daily work orders including time, tools, materials and equipment needed
• Provides technical expertise and diagnosis for general and complex service requests for all make and model vehicles
• Suggests and provides technical training to ensure constant skill improvement and enhancement for all service technician levels
• Oversees the safe operations and proper workings of all tools and equipment in the shop; upon budget approval orders necessary replacements or repairs when needed
• Ensure adherence to company policies, procedures, and safety standards at all times
• Maintains high standards for store cleanliness, organization, and inventory management.
• Analyze financial and operational data to identify trends and implement improvement plans for underperforming stores.
• Ensure consistent delivery of exceptional customer service and resolve escalated concerns promptly
• Manages inventory needs of the shop including tools, materials, equipment needed to ensure smooth operations
• Leads a culture of safety, accountability and operational excellence within the service and sales teams in partnership with the Store Manager
• Ability to meet flexible schedule requirements that could include early mornings, evenings and weekends to meet customer demands
• Performs other position duties as directed by leadership

SUCCESS FACTORS:

• A strong belief in safety- Being Safe 100% of the time is the expectation
• Alignment with company mission, vision, and values
• Strong work ethic with a commitment to results
• Strong team player with the ability to adapt to diverse team members
• Ability to perform in a fast paced/high volume environment
• Excellent verbal and written communication skills
• A high level of time management, accountability, and prioritization skills
• Ability to be organized, problem solve, and be solution oriented
• Self-motivated, goal- oriented, and driven to accomplish department goals
• Strong critical thinker with a high level of attention to detail
• Highly-customer centric and master relationship builder
• Proficient in Microsoft Office (Outlook, Teams, Etc.)
• Proficient in Point of Sales systems (VAST) strongly preferred

WORK ENVIRONMENT:

• Frequent exposure to varying temperatures due to the nature of the work and shop conditions
• Requires adherence to all safety procedures and proper use of personal protective equipment (PPE)
• See attached for a complete list of physical demands required for this position

EXPERIENCE AND EDUCATION:

• 5+ years’ experience in the automotive repair industry as a technician, service advisor, or service manager required
• Previous experience managing a technicians strongly preferred
• Strong technical acumen of automotive repair standards, tools, processes, etc.
• Valid Drivers’ License Required

Driven by Dobbs is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment screenings.

Signature Date