Patient Registrar

Job Title: Patient Registrar
Location: Flushing, NY
Local, Remote or Hybrid: Local
Schedule: Monday-Friday 9am-5pm
Contract: 9W
Important Call Outs: NYP Coversheet


Required Qualifications
Education:
- HS Diploma
Experience:
1+ years of relevant experience
Practice Front desk experience, checking in and out patients, patient scheduling, good phone skills, knowledge of referrals and authorizations, insurance verifications and eligibility, good customer care service skills. Must have the ability to multitask.
- Preferred fluency in Mandarin or Cantonese


Key Responsibilities:
To ensure that the highest quality standard of customer satisfaction is attained; to maximize reimbursement from outpatient visits by screening patient appointments, reconciling co-payments, and securing referral authorizations. To schedule appointments, obtain, scan and electronically file all necessary documentation.


1. Greets patients and/or visitors and/or vendors and/or staff.
2. Registers patients.
3. Schedules Office Appointments
1a. Ascertains needs and directs accordingly.
1b. Insures appropriate persons complete and receive proper forms
1c Directs or escorts to appropriate person, department or clinical area.
2a. Verifies and completes registration. Checks-in all patients in the EHR per practice guidelines.
2b. Ascertains necessary demographic and billing information according to Meaningful use guidelines. 3a. Schedules office appointments per the practice scheduling guidelines.
4. Answer Telephone Calls 4a.Determine caller's needs.
4b. Answers questions, schedules or changes appointments; Directs caller to the appropriate party. 4c. Takes messages and distributes to appropriate party
The Client. Reports malfunctions of telephone equipment to supervisor immediately.
5. Financial Performance
5a. Requests and accepts cash, check and credit card payments from patients at time of visit.
5b. Reconciles daily copayment batches, deposits batch into safe and prepares patient referrals for billing.
5c. Dispenses change to cash payment patients. 5d. Prepares receipt for patients
5e. Contacts billing for immediate insurance verification for walk-ins or patients with a change in insurance status on file.
5f. Scans insurance card and photo ID into the HER to comply with the practice guidelines and Red Flag policy.
5g. Verifies Medicaid status by obtaining UT authorizations if necessary.
6. Arranges for patient transportation when necessary
6a. Follows established guidelines in contacting transportation companies on a timely basis to insure patient transportation to and from the practice is within the appointment schedule.
7. Provides any or all of the following basic clerical support functions to other practice staff
7a. Sorts and distributes incoming mail
7b. Types, or completes by hand, routine practice forms, records and reports.
7c. Check/verify data on forms, records, reports, correspondence
7d. Follows up on incomplete data by calling responsible party
7e. Assists in training new practice staff with the patient check in process
8. Service Excellence
8a. Treat the people we serve as guests including patients, co-workers, providers, and all visitors 8b. Show commitment to co-workers
8c. Maintain a safe and clean environment 8d. Respect the privacy of all patients
8e. Confidential information handled with discretion and sensitivity.
9. Cancelled Appointments
9a. Addresses all cancelled appointments and follows up per practice policy. Please see cancellation policy.
10. Task List
10a. Responsible for all appointment scheduling located in the task list in EHR.
10b. Insuring list is up to date and worked daily with accurate information capture.
11. Provides clerical support 11a. Sorts and distributes incoming mail.
11b. Types and sends letters for no-show, cancelled, referred, and bumped appointments.
12. Telephone Support 12a. Answers telephone calls promptly and efficiently. 12b. Answers physician lines and distributes provider calls promptly.
12c. Delivers consult calls per the consult policy. 12d. Follow telephone etiquette guidelines
13. Performs other duties as assigned.