Assistant Manager, Quality & Process Excellence

Responsibilities Ensure Timely Incubation of QCAs in allocated Processes and ensuring QC deliverables (Evaluations, reporting, feedback, reporting etc.) targets are met Assist in set up Quality Compliance function for business processes in coordination with Operations and/or migrations team Timely and accurate reporting of the internal rating on the SLA parameters and Quality performance Work closely with Customer Experience team to drive improvement C-Sat and soft skills Actively work with GB/BB to identify improvement areas and/or in improvement projects on initiatives like AIM Train/Mentor QCAs on Quality Tools and concepts (QPE Orientation, Quality Core Skills training) #J-18808-Ljbffr ExlService Holdings, Inc.