Systems Administrator

FACET Training And Support Specialist And Project CoordinatorThis position is on-site Hawaii Location.Job PurposeThis position aims to help all end users successfully implement the FACET system into their daily processes and ensure that all documents get into the ashore repository for backup. This position must be able to work with all supporting entities to ensure all systems are working efficiently and correctly. A successful applicant will be self-driven to provide excellent customer service to end users without daily supervision. This is not a remote position and requires working full-time onsite or from the corporate office. In addition, this role will support project management efforts for Hawaii-based contracts, assisting with coordination, tracking, and oversight of ongoing projects to ensure alignment with scope, schedule, and client requirements.Duties and ResponsibilitiesThe job duties and responsibilities of the FACET Training and Support Specialist and Project Coordinator include, but are not limited to, the following:Effectively and efficiently fielding support calls for FACET systemEscalating challenging calls to next level support engineers and following up to ensure call hand over.Going onsite to the actual location of the FACET system to perform regular daily maintenance and support.Managing and grooming files and data used by FACET support team members during site visitsAssisting with training new FACET support engineersDelivering on call, on-line and in-person FACET training and assistanceWeekly pick-up and drop-off deliveriesWeekly support visits for each unit that has a FACET system that is in port and/or upon request by FACET usersMust be able to travel internationally or domestically to provide FACET supportMust be able to provide support person, e-mail and/or phone.Must have professional physical and phone presence at all times to mirror Premier Solutions' professional valuesMust enter all activity/support/onsite visits in the internal database within 24 hours of the incidentMust update the support database on a daily basisMust obtain all applicable sign-off documentation for onsite visitsAll incoming support must be responded to within 4 hours. All support specialist are responsible to respond to support for all areas.Must be self-managed and driven to get the job done with little to no supervisionMust be able to perform "ad hoc" demos or briefs of the FACET systemMust have Microsoft Office experience (Word, Excel, Access database)Support project management activities for Hawaii-based contracts, including coordination, execution, and tracking of assigned projectsAssist with monitoring project timelines, deliverables, and milestones to ensure successful completion • Coordinate with site leads, and clients to support project requirements and objectives • Track and report project updates, risks, and issues to leadership as needed • Assist in maintaining project documentation, reports, and communication recordsOther duties, as assignedQualificationsMinimum Education & ExperienceHigh school diploma or equivalent; Associate's degree or higher preferredPrior military experience in the logistics field is preferredExcellent Customer Service and Training experience in IT fieldMinimum CertificationsServer+, Network+, MCITP, MCSA, or CCNA preferredMinimum Skills, Knowledge, & AbilitiesMust be able to lift 40-pound box at minimumMust have reliable transportation to travel to different naval basesMust be able to travel domestically and internationally as needed for 1-2 weeks at a time.Ability to learn quickly and take charge confidently.Must have a valid/current driver's license and passport.Must be able to effectively organize, execute, and follow-up on support tasksTechnical skills in Windows, OS, Server, and NetworkingMust have demonstrated training and customer service experience in the IT fieldMust be able to deliver professional presentations to executive-level audiencesMust have a strong customer service backgroundProficiency in using the Microsoft Office suite of softwareAbility to work within a team to meet established project goalsAbility to communicate professionally, concisely, and effectively, both verbally and in writingAbility to support project coordination efforts and manage multiple priorities across projectsStrong organizational and time management skills with attention to detailBasic understanding of project management principles (scope, schedule, and communication)Preferred Skills, Knowledge, & AbilitiesExperience in military roles such as CS/LS, or comparable logistics experience, is a plus but not required.Experience with ATO and RMF is a plusAbility to work independently and as a member or leader of a team with minimal supervisionExperience supporting project management efforts or working within government/DoD contract environments is a plusAbout Premier Solutions HI, LLC / Po?e Hana Group, Inc.Premier Solutions HI, a subsidiary of the Alaka'i Foundation Group Inc., is a Native Hawaiian Organization (NHO)-Owned Small Business serving the U.S. Department of Defense and other Federal Government Clients.Headquartered in Honolulu, Hawaii, Po?e Hana Group, Inc. (PGI) is a talent management, staffing, and administrative support services company. PGI specializes in providing HR and administrative services to the Alaka?i family of NHO companies.PGI is an Equal Opportunity Employer and strives to provide equal employment opportunity to all applicants and staff in accordance with sound employee relations practices and federal and state laws. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry, genetic information, pregnancy status, or any other characteristic protected by law.