OR Desktop Support Technician

Job Description

Job Description

Job Title: Operating Room Desktop Support Technician Job Description

This role provides hands-on desktop and end user support within a fast-paced hospital operating room environment. You will image and deploy devices, install and support clinical software, and ensure that all end user equipment and systems remain secure, reliable, and fully operational. The position combines strong technical capability with exceptional customer service, supporting clinicians and staff so they can deliver safe and efficient patient care.

Responsibilities

• Image, configure, and upgrade desktop computers to meet clinical and operational requirements.
• Deploy PCs, printers, Wyse terminals, and other end user devices across the operating room and wider hospital environment.
• Set up and configure Wyse terminals and ensure proper connectivity and performance.
• Configure and support mobile devices such as iPhones and iPads for clinical and administrative use.
• Install, update, and support clinical and standard software applications on end user devices.
• Communicate technical information, IT policies, and complex messages to end users in a clear, service-oriented manner.
• Provide one-to-one instruction, training, and guidance to end users and help desk staff on hardware, software, and standard procedures.
• Deliver exemplary customer service at all levels of the organisation, maintaining a proactive, solutions-focused attitude when addressing issues.
• Follow established guidelines and standards to ensure consistent communication aligned with the wider IT team.
• Analyse system failures critically and quickly determine appropriate remedies to minimise disruption to clinical workflows.
• Perform regular checkpoint rounds throughout the operating room and hospital environment to confirm all equipment is fully operational.
• Ensure adherence to electronic and physical security policies for computers, data, and IT infrastructure.
• Implement, install, maintain, and support end user infrastructure equipment, software, and connectivity for PDAs, PCs (including Macintosh and workstation devices), printers, LAN, AV, video conferencing, and telephony.
• Diagnose and resolve typical software and hardware problems and malfunctions on supported systems.
• Act as a technical resource to stakeholders, providing recommendations for hardware and software acquisitions.
• Conduct proactive diagnostic checks on desktop computers to maintain performance and protect against viruses and other threats.
• Assist in creating and maintaining written documentation on problem resolutions, tool configurations, and end user instructions.
• Monitor assigned desktop queues in the ticketing system, logging detailed, real-time journal entries for all actions taken.
• Close support tickets within established service levels, consistently meeting targets for daily ticket resolution.
• Use standard templates and tools (including systems such as Innotas and Front Range) to complete administrative tasks accurately and on time.
• Participate in planning and implementing small projects and department-specific initiatives related to end user technology.
• Support the installation, rollout, and upgrade of new software, hardware, systems, servers, and networks as required.
• Strive to reduce mean time to resolution while closing tickets promptly and maintaining high-quality support.
• Resolve a specified number of tickets per day and a targeted percentage of monthly tickets at the desktop site using mobile tools and devices.
• Perform wire management across IT equipment, ensuring cabling is neat, safe, and properly maintained, including capturing before and after photographs of completed work.

Essential Skills

• Proven experience providing desktop support in a healthcare environment, preferably within or supporting operating rooms.
• Strong technical capability in troubleshooting hardware and software issues for end users in Windows 10 and Windows 11 environments.
• Hands-on experience imaging machines and setting up workstations for clinical and administrative staff.
• Demonstrated ability to support users in an operating room setting with an understanding of the urgency and sensitivity of clinical workflows.
• Experience with Active Directory for user and device administration.
• Practical knowledge of Office 365 applications and related services.
• Experience deploying and supporting printers and resolving print-related issues.
• Familiarity with enterprise ticketing systems for logging, tracking, and closing support requests.
• Excellent customer service skills, with the ability to communicate clearly and patiently with non-technical users.
• Highly tech-savvy with a proactive, go-getter mindset and the ability to work independently in a fast-paced environment.
• Personable and professional communication style, able to build trust with clinicians and hospital staff.

Additional Skills & Qualifications

• Experience supporting end user devices and infrastructure in a hospital or healthcare setting.
• Exposure to operating room workflows and technologies used in clinical environments.
• Understanding of electronic and physical security best practices for IT systems and data.
• Experience with AV and video conferencing equipment in a corporate or clinical setting.
• Ability to produce clear, concise documentation for problem solutions and end user guides.
• Comfort working with mobile tools and devices to resolve tickets on site.
• Strong organisational skills with the ability to manage multiple tickets and tasks simultaneously.
• Attention to detail in cable and wire management for IT equipment.

Why Work Here?

You will join a stable, ongoing contract supporting a critical clinical environment, offering consistent work and the opportunity to make a direct impact on patient care through reliable technology support. High-performing consultants have historically been considered for permanent opportunities, providing a potential pathway to long-term career growth. You will work alongside dedicated professionals in a collaborative setting, with exposure to modern healthcare technologies and the chance to continually develop your technical and customer service skills.

Work Environment

The role is based in a busy hospital environment, primarily supporting operating rooms and associated clinical areas. You will work in a fast-paced setting where reliability, responsiveness, and professionalism are essential. The position involves frequent on-site presence, regular rounds to check equipment, and hands-on work with desktops, laptops, mobile devices, printers, AV and video conferencing systems, and network-connected terminals. You will use enterprise ticketing tools and standard IT management systems to track and resolve issues. Attire is expected to be professional and appropriate for a clinical hospital environment, with any additional requirements aligned to local operating room and hospital protocols.

Job Type & Location

This is a Contract position based out of Brooklyn, NY.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Brooklyn,NY.

Application Deadline

This position is anticipated to close on Aug 3, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.