Client Service Representative

Client Service Representative Veterinary Hospital General Practice

Location: Anchorage, Alaska Employment Type: Full-Time

About Us: VCA Bering Sea Animal Hospital is a well-established 3-doctor general practice veterinary hospital open six days a week. We are committed to providing comprehensive, high-quality care to pets, including wellness, advanced diagnostics, and specialized services such as orthopedic surgeries, acupuncture, and laser therapy. We are proud to be AAHA-accredited, demonstrating our dedication to the highest standards of veterinary care. Our team utilizes hands-free radiograph techniques and incorporates Fear Free handling methods to ensure the comfort and safety of our patients.

Position Summary: The Client Service Representative (CSR) is the first and last point of contact for our clients and plays a key role in ensuring an excellent client experience. This position is responsible for providing professional, friendly, and efficient customer service both in person and over the phone while supporting the smooth operation of the hospital.

Key Responsibilities:

• Greet clients and patients warmly upon arrival and provide a welcoming, professional environment.
• Answer incoming phone calls, schedule appointments, and respond to client inquiries promptly and courteously.
• Check patients in and out for appointments, surgeries, and boarding.
• Accurately process payments, maintain financial records, and balance the cash drawer.
• Communicate clearly with clients regarding hospital policies, services, estimates, and patient care updates.
• Maintain accurate and up-to-date client and patient records within the hospital management software.
• Assist with managing prescription refills and coordinating client communications regarding patient care.
• Collaborate with veterinary and technical staff to ensure smooth workflow and exceptional service.
• Perform general administrative tasks such as filing, scanning, email correspondence, and maintaining the reception area.

Qualifications:

• High school diploma or equivalent required.
• Previous experience as a veterinary receptionist, in animal care, or in a customer service role strongly preferred.
• Strong interpersonal and communication skills, with a professional and friendly demeanor.
• Ability to multitask, prioritize, and remain calm in a fast-paced environment.
• Basic computer skills and familiarity with veterinary practice software (training provided if needed).
• Reliability, attention to detail, and a genuine love for animals and their care.
• Availability to work flexible hours, including some evenings, weekends, and holidays as needed.

Compensation and Benefits:

• Competitive hourly wage based on experience.
• Employee discounts on veterinary services and products.
• Opportunities for professional development and advancement within the hospital.
• Supportive and collaborative team environment.

Schedule: This position requires a flexible schedule, including evenings and weekends, to meet the needs of our clients and patients.