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Hybrid QA Specialist: Contact Center Quality

Oncourse Home Solutions, LLC

Oncourse Home Solutions, LLC (doing business as American Water Resources) seeks a QA Specialist in Naperville, IL to assess contact center quality across multiple channels and deliver formal feedback to drive regulatory compliance, professionalism, and customer experience. The hybrid role requires in-office presence (T-TH) with some remote days, collaborating with leadership, Training, and Clients to improve performance and meet SLAs. #J-18808-Ljbffr Oncourse Home Solutions, LLC

Vacancy posted 1 day ago
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