Help Desk Technician - I.T.

IT Help Desk TechnicianThe IT Help Desk Technician is responsible for providing telephone, email and walk-in support to agency employees in the use of agency technology. Provide first-line diagnostics whenever possible and make referrals for specialized technical support. This role provides first line diagnostics and support whenever possible and refers issues to higher tiered personnel as necessary to ensure the smooth operation of all technology throughout the agency.Starting Salary Range: $39,488 - $45,411Education/Experience Required:At least two years of relevant experience is required – or –A combination of experience, education/training in lieu of degreeExperience with Active Directory and Network Administration or other enterprise level support is preferred.Associate's degree in Computer Science or Management Information Science is preferredAdditional compensation will be considered for any new employees who speak multiple languages.Job Identification 915Apply Before 02/16/2027, 05:00 AMDegree Level High School GraduateJob Schedule Full timeLocations 700 University City Blvd, Blacksburg, VA, 24060, US