Collections Associate

Job Opportunity At Accendra HealthAt Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.Job DescriptionThe anticipated hourly range for this position is $20 per hour. The representative is to service the needs of our customers by accurately billing customer accounts, assuring timely remittance, and taking immediate action on issues that involve account integrity. The representative will also follow-up with payers to facilitate uninterrupted cash flow.Job Duties:Must possess excellent communication skills and the ability to practice proper phone and email etiquetteAbility to read, understand and follow oral and written instructionsAnswers questions from customers, clerical staff, and insurance companiesIdentifies and resolves patient billing complaintsHandles customer collection callsFamiliar with medical terminology and insurances HCPC/ICD-9 codesDocuments activities in ERP system in an efficient accurate and timely mannerEnsures the billing activity is handled correctlyAbility to evaluate and secure the needed Rx's, PA's and medical justification to facilitate payment of claims for initial and review/appeals paymentsAbility to edit and resubmit claims for paymentPrepares and reviews clean claims for submission to various insurances either electronically or by paperWorking knowledge of Microsoft Office, particularly Word and OutlookProvide feedback to Group Team Lead regarding issues regarding accountsConducts routine tasks as directed; works under clearly defined guidelinesContributes to specific objectives and outcomes as directedRequirements:High school diploma or equivalent1+ years of customer service or related experienceWorking knowledge of Microsoft Office, particularly Word, Excel and OutlookProvide feedback to Group Team Lead, Supervisor and Manager regarding issues regarding accountsConducts routine tasks as directed; works under clearly defined guidelinesContributes to specific objectives and outcomes as directedAs an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life's stages. We've got you and your family covered with benefits that support your health, finances, and overall wellness.Our benefits program includes:Medical, dental, and vision care coveragePaid time off plan401(k) PlanFlexible Spending AccountsBasic life insuranceShort-and long-term disability coverageAccident insuranceTeammate Assistance ProgramPaid parental leaveDomestic partner benefitsMental, physical, and financial well-being programsIf you feel this opportunity could be the next step in your career, we encourage you to apply.Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.