Laboratory Assistant

Laboratory AssistantHennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County. Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.We are currently seeking a Laboratory Assistant to join our team. This part time role will work 40 hours within a two week pay period. This role will work on a mid/day schedule, including every other weekend. Will primarily work a mid-shift with a 10 AM or 12 PM start time, with some flex to 7 AM start time if needed for weekend coverage.Purpose of this position:Under general supervision, performs work that involves collecting and/or processing laboratory specimens, entering data into the electronic health record (EHR) and/or the laboratory information system (LIS). Interacts and communicates with patients, their families, and members of the healthcare team by using various communication tools in a timely and professional manner.Responsibilities:Specimen ProcessingAccurately receive, prepare, and distribute clinical specimensPerform client urine collections and complete required documentationUtilize the electronic health record (EHR), laboratory information system (LIS), client software (Web Portal), Microsoft Office Suite software, and any other additional department specific software or middleware to efficiently complete daily tasksManage high-volume inquiries from clinicians and patients via phone and EHR in-baskets professionally, responding to external and internal customers' needs/issues without transferring to another section of the laboratoryMaintain normal operation and perform routine maintenance of equipment. Following established guidelines complete troubleshooting tasks or escalate for service as required to appropriate resourcePerform administrative support work and section-specific support activities which they have received applicable training and approval to performAssist with inventory management and supply restockingAssist with training of new staff and studentsQualifications:Minimum Qualifications:High school diploma or GED -OR- An approved equivalent combination of education and experiencePreferred Qualifications:Certified or certified-eligible with a nationally accredited phlebotomy association -OR- Completion of ten quarter credits of biology or chemistry college courses -OR- Six Months of experience in a clinical laboratory settingKnowledge/ Skills/ Abilities:Customer Service skills