Business Analyst

Job Title: Business Analyst
Location: Remote

Skills :
7 years of experience as a Business Analyst, Business Systems Analyst, Product Analyst, or Product Owner.
Experience working in Agile environments.
Experience writing user stories and acceptance criteria.
Experience with Jira and Confluence.
Healthcare payer experience preferred.
Familiarity with regulatory and compliance-driven implementations.
Experience supporting digital products, portals, or provider directory solutions.
Produces clear and complete requirements documentation.
Supports timely delivery of mandate-related enhancements.
Effectively collaborates with compliance, business, and technology teams.
Maintains accurate backlog and project documentation.
Helps ensure implemented solutions align with approved requirements.

Required skills:

Requirements & Analysis
Assist in analyzing regulatory, compliance, and business requirements.
Document business and functional requirements, user stories, and acceptance criteria.
Support impact assessments for Member Portal, Find a Doctor (FaD), Provider Portal, and related digital applications.
Perform gap analysis and document current-state versus future-state requirements.
Maintain requirements traceability and supporting documentation.

Backlog & Delivery Support
Create and maintain Jira stories, tasks, and supporting artifacts.
Participate in backlog refinement, sprint planning, and requirement review sessions.
Support Product Managers and Business Owners with requirement clarification during development and testing.
Track dependencies, risks, and open questions related to implementation activities.

Digital Channel Support
Support enhancements and mandate implementations impacting:
o Member Portal
o Find a Doctor (FaD)
o Provider Directory experiences
o Digital communications
o Member self-service capabilities
o Authentication and access experiences

Testing & Validation
Assist with development of test scenarios and business validation criteria.
Support UAT planning and execution activities.
Validate implemented functionality against documented requirements.
Support defect triage and issue resolution efforts.

Stakeholder Collaboration
Work collaboratively with Product Management, Compliance, Operations, UX, Development, and QA teams.
Participate in requirement reviews and solution discussions.
Escalate questions and risks to Product Managers or Compliance Leads as appropriate.

ABOUT Ztek
Website:
Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek's diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.
Disclaimer:
Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at View email address on us.fitly.work Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.