Sales BDC Agent

SALES BDC AGENT

NEW & USED CAR SALES | HARR TOYOTA & CDJR

About the Role Harr Toyota & CDJR are one of the most recognized dealerships in Central Massachusetts, and our Business Development Center is the engine that drives showroom traffic. As a SalesBDR, you'll be the first voice our customers hear - handling inbound and outbound leads, setting quality appointments, and delivering a customer experience that reflects the Toyota standard of excellence. This is an office environment, phone-forward role with strong earning potential and real room to grow. Position Details Department: Harr Toyota - Business Development Center (BDC) Reports To: BDC Manager & BDC Supervisor Schedule: Full-time | Rotating schedule including some weekends Compensation: Hourly base + performance-based incentives Location: Worcester, MA Key Responsibilities Handle inbound and outbound calls, texts, and emails for new and pre-owned Toyota sales leads promptly and professionally Convert leads into quality showroom appointments using proven BDC communication techniques Follow up with unsold, uncontacted, and unsatisfied leads according to BDC cadences Confirm appointments and conduct courtesy reminder calls to increase show rates Log all customer interactions and appointment outcomes accurately in the CRM (DriveCentric) Meet or exceed weekly and monthly KPIs including contact rate, appointment rate, and show rate Collaborate with Toyota sales consultants to ensure seamless lead handoffs and a smooth customer experience Stay informed on current Toyota models, incentives, and promotions to speak confidently with customers Participate in team meetings, BDC trainings, and ongoing performance coaching What We're Looking For Strong verbal and written communication skills - confident and engaging on the phone Positive, competitive mindset with a drive to hit and exceed targets Ability to handle a high volume of leads in a fast-paced environment while maintaining attention to detail Prior BDC, sales, or customer service experience preferred Familiarity with CRM software is a plus (DriveCentric experience a bonus) Professional, reliable, and a strong team player What We Offer Competitive hourly base pay plus performance bonuses Paid time off: 1 week sick pay and 2 weeks vacation Paid training and ongoing development Clear path for growth within the BDC and across Harr Auto Group Health benefits and childcare reimbursement ($100/week) Sign-on bonus: $500 after 90 days of employment $45,000 - $70,000 Compensation range depending on performance and experience #J-18808-Ljbffr Harr Toyota