Beauty Lead - Willowbrook Mall

Beauty Lead

The Beauty Lead will provide a personalized shopping experience to customers around selling beauty products by leveraging product knowledge as well as the Connect, Inspire, Engage service model. Priority will be driving sales and customer service, incorporating in elements which allow consistency of general operations.

Primary Responsibilities

Customer Service & Sales

• Proactively approaches customers in a friendly manner to engage, determine needs and help them make buying decisions by sharing product knowledge to generate interest, increase and close the sale. Examples include providing mini services with product application and suggesting application techniques and additional products.
• Drives self and prioritizes meeting and exceeding performance/productivity standards, metrics and sales goals.
• Drives loyalty through excellent customer service and promotion of FindMore, Gift Card, Rewards and Credit Programs as well as promotions and cross selling opportunities within the store.
• Resolves customer concerns by professionally listening and providing options, solutions and next steps.
• Provides point of sale checkout processes including sales, returns, exchanges, line management, re-ticketing and processing return processes.
• Facilitates beauty department promotions and events, assists leaders to ensure standards and goals are met.
• Consistently meets established performance standards including but not limited to product sales, customer service resulting in productivity standards being met or exceeded.

General Operations

• Replenishes products from received shipments, stockrooms and understock while ensuring core standards are maintained. Creates and properly manages product testers. Conducts sales floor recovery processes to ensure an organized, clean, and hygienic shopping environment that is consistently maintained and set to core standards.
• Prepares for inventory and related processes such as cycle counts, stock ledger updates, radio frequency identification scans (RFID), and annual inventory.
• Assists the operations team with process and procedures including pricing, signing and merchandising to standards.
• Helps to onboard and train/cross-train store associates on beauty procedures and processes. Participates in ongoing skills development through company and/or vendor provided training and skills practice.

Core Competencies and Accomplishments

• Strong communication and relationship building skills
• Prioritizes Customers, Takes Accountability, Thinks Critically, Produces Results, Drives Improvement and Works Collaboratively

What you get:

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit

Pay Range USD $13.50/Hr -USD $16.88/Hr.