FIELD SERVICE TECHNICIAN

Field Service Technician

Contract length or perm: Direct hire or contract until March 2023 (9 months) ***Contract with potential to go perm**

Work Location: Based in city where customers are & travel to customers (Walgreens, CVS, Amazon, etc.) as needed

• PHX AZ, Houston TX, Charleston SC, Memphis TN, Denver CO, Kansas City and Chicago IL
• Hire them to support local customers in their area then dispatch to other locations as needed
• Traveling 70%-80%
  • Note: This position requires extensive travel. Most trips will be scheduled in advance. However, in some cases when there is a need to support a customer quickly, some travel could involve the next flight out. Peak period for our ecommerce order fulfillment customer base is November and December. During this period someone from the Tension Support Team is on call 12 hours per day

7 days a week. This responsibility is shifted around to meet the needs of the staff.

• Depending on number of machines that could be 2 weeks continuously onsite. Could be as little as 4 days. Come home for weekend then go home for 2 weeks.
  • Preventative maintenance- Every year they do 3-4 day trip to maintain equipment

Work in CO for training- 3 weeks Tension will cover travel training costs if out of state

Project Details:

The role of the Field Service Technician is to provide professional installation, service and support for Tension Packaging and Automation customers by coordinating and installing equipment, system startup, repairs and phone and onsite support and Preventative Maintenance visits. The field service technician will interface with the sales department during the sales and design process and will then work with project management and the customer group to plan for a successful installation including training of operators and onsite maintenance personnel. Once system has been installed, this person will support the equipment through the phone and/or trips to the customer sites to perform preventative maintenance and service.

Two types of machines:

1. Every package you buy from Amazon goes into a bag. When you receive a bag with label on it, its being packed by Tensions machines.
2. Every online prescription order through CVS, Walgreens, etc. goes into a central fulfilment center. Prescription gets filled then goes into Tensions machine and dispensed with their label. They put pills in with package and label.

• They serve ecommerce (amazon) and prescription (CVS)
• Machines are a conveyor/ printer; robotic. All controlled by sensors that are programmed through an HMI and PLC code.

This tech will be setting up machines and operating HMI machine. Set up machine, make sure everything is in tolerance, all mechanical devices (conveyor, printer) operating correctly. Any auto mechanic or aircraft mechanic can figure this out, as well as electricians. Needs little mechanical aptitude to understand but otherwise if you know mechanical devices, good to go!

Day to Day:

• Customer pre-consultation, site readiness preparation, and startup monitoring.
• Attend conference calls with sales, project management and new customer to work through installation issues.
• Coordinate equipment and system installations and follow through with customers to insure proper function of systems installed.
• Calibrate HMIs, meters, set timers, temperature seal time, etc. and adjust as required during service or startup as indicated in manufacturers manuals etc.
• Using outline, train operators and maintenance personnel.
• Perform routine maintenance on equipment.
• Provide phone and onsite customer support to customers.
• Troubleshooting determine causes of operating errors and taking action to remedy the problem.
• Perform inspections and advise customers on methods to minimize downtime and interruptions.
• Upon completion of service/support tasks, must complete reports on service work performed and follow through with next steps to insure the equipment or system continues to perform for the customer
• Maintain knowledge of functions and applications of these products.
• Observe and follow all safety rules as required and published and maintain and care of all supplies and tools properly.
• Help maintain and control the parts inventory and service tool inventory.
• May be assigned to other duties on a temporary basis for the purpose of increasing personal competence, providing assistance to other TPA Division personnel or training and assisting less experienced personnel.
• Assist in the quote process for jobs requested by the sales department.
• Assist in producing short instructions videos and writing machinery documentation for customer applications

Qualifications and Skills

• Ability to read and interpret documents such as safety rules, operating and maintaining instructions, schematics and procedure manuals.
• Ability to review and understand mechanical and electrical drawing packages.
• Able to read and understand wiring diagrams to trace electrical circuits and ensure proper operation according to manufacturer's specifications.
• Ability to perform trouble shooting of mechanical, controls, and instruments at fabrication shop or at customer site locations.
• Ability to replace worn or defective parts such as switches, pumps, motors, bearings, transmissions, belts, gears, control boards, elements and defective wiring.
• Ability to manage/lead in situations with customers, team members, and contractors with composure.
• Good oral and written communication skills.
• Computer knowledge and skills proficient with Excel, Word and Power Point.
• Strong time management skills and organization skills necessary.

Physical Demands

• While performing duties of this job, would occasionally be required to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects, tools or controls.
• Must be able to sit for long periods on airplane or in an auto to reach job destinations
• Must be able to have manual dexterity to operate equipment and tools required on the job
• Must occasionally lift and/or move up to 50 lbs.

3-5 Must Have Skills & Technologies:

• Must have a valid Drivers License and have a valid passport or eligible to get one.