Associate Application Analyst - Cerner Support

Responsibilities The Corporate IS Department is seeking a dynamic and talented Associate Application Analyst - Cerner Support. The Associate Application Analyst - Cerner Support will work as a member of the CIS Support Team with more experienced colleagues, support the implementation of UHS Acute Care Facilities that have converted and/or are converting to clinical healthcare applications. Provides escalation of issues and interaction with clinical staff in a professional manner while delivering excellent customer service as the highest priority. Receives, prioritizes, and provides timely solutions to clinical application software, interface, and procedural problems/requests identified by the UHS customer. Monitors the resolution of maintenance or enhancement issues assigned by the UHS Customer Support Center. Supports conversion activities including end user support, application troubleshooting and application/technical configuration. Provides post-conversion assistance in the resolution of system issues (break/fix, maintenance or enhancement) as requested by the facility or assigned by the UHS Customer Support Center. Implements changes to existing applications as directed by management. Meets deadlines and ensures progress toward assignment completion. Shares experience with other members of the team. Key Responsibilities include: System Maintenance/Support: Demonstrates analytical problem solving; independently analyzes the problem and determines if escalation is needed; assists in performing routine system maintenance and builds; establishes and maintains regular communications with application teams and user community; adheres to UHS Service Level and Change Management Policies; researches and resolves CIS Support Center Tickets. System Implementation: Independently provides first level problem analysis with the objective of resolving as many issues as possible and communicates back to the customer; maintains proficiency in IT systems, policies and procedures; researches and resolves CIS Support Center Tickets; tracks problems/issues and collects data from the customer to aid in problem determination and resolution; follows UHS Project Management Standards; performs QA on application functionality; follows UHS Change Control. Administration and Oversight: Prepares and submits routine and special reports including status reports to supervisor; maintains Service Excellence principles; keeps management informed of activities, needs, problems; performs other duties as assigned. Qualifications Position Requirements: Knowledge: Requires a 2 year/Associate's degree in Computer Science or Information Systems and/or a combination of education and experience that provides the skills and abilities necessary to perform this job. A quick learner of software and information technology, and motivated to learn new applications and business operations. Skills: Demonstrates excellent interpersonal communication and documentation skills with facility customers and team members. Demonstrates customer-oriented service excellence principles, as outlined in UHS corporate standards. Self-disciplined, able to work independently, but also able to take direction when necessary. Self-motivated to identify and resolve issues, and to advance personal knowledge. Very organized and detail-oriented. Flexible with time. Proficient with word processing, spreadsheet and electronic mail software applications. Shift: 11:00AM - 8:00PM License or Registration Requirements: Acute Care Facility (Hospital) experience preferred. Travel Requirements: 15% Benefits Challenging and rewarding work environment Growth and development opportunities within UHS and its subsidiaries Competitive Compensation Excellent Medical, Dental, Vision and Prescription Drug Plan 401k plan with company match Generous Paid Time Off EEO and Notice EEO Statement: All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and support the recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Notice: At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information via email. If you are suspicious of a job posting, contact us at UHS alert line or View phone number on click.appcast.io. #J-18808-Ljbffr Universal Health Services