Service Technician

At Royal Cup, we embody a winning spirit that extends far beyond friendly competitions and games. We believe in achieving victory in everything we do, and as a united team, we know there is not a challenge we can't conquer. While luck may play a small role, true success comes from having a clear vision, a strong mission, and unwavering standards. These foundational elements lie at the heart of our employees' ongoing experience as valued “Cuppers.” Our vision is to become the Chosen Partner to Customers Nationwide, establishing ourselves as the proven industry leader in sourcing, roasting, blending, and distributing exceptional coffee, tea, and affiliated beverages. To accomplish this, we hold ourselves accountable to a set of industry-leading standards that revolve around enhancing our customers' experiences and driving operational excellence. We can’t accomplish this without a dedicated team across the nation who are committed to living out our standards each day. Our standards are what set us apart. They guide our actions, shape our culture, and fuel our success. One Team, One Cup: Respect for one another, our customers, and our prospects. No Silos, each of us working together for the good of the whole. VICTORS, Not Victims: Challenges are opportunities in disguise. We are problem solvers who approach obstacles with optimism, turning them into steppingstones for growth and success. AS IF: All change happens by the “As If” principle. We act, speak, and think “as if” until we become the embodiment of our vision. Patience, Fortitude, and Resiliency: We have the patience to stay on our path and tolerate obstacles until we get the desired outcome, the fortitude to answer why we do what we do, and the resiliency to bounce back from setbacks. Nitty Gritty: We maintain an unwavering focus on the tasks at hand, ensuring that what needs to be accomplished today aligns with our longer-term objectives. Match Me!: A byproduct of all of our other standards. It is bringing the best version of ourselves to work each day, embodying our standards, and holding everyone around us accountable to them. Join us, embrace our winning mindset, and embark on a fulfilling career that will leave an indelible mark on our industry and the lives of our customers. Together, we will redefine what it means to be the best. One Team, One Cup! Benefits at Royal Cup We want our benefits to work for you. Employee and Family Wellness Health, Dental, and Vision plans are available to help keep you and your family healthy and happy! Employee Assistance Program For the times when things just “aren’t right” - help is available to you and your family. Disability Coverage Whether for a short period or for a long period, we make sure you have coverage. Life Insurance Company-paid life insurance is provided for all employees. Optional term life coverage and Accidental Death & Dismemberment amounts are available as well. Retirement Savings Employee 401(k) participation with annual Company matching contributions will help prepare you for future retirement! Tuition Reimbursement We want to support your higher education goals! Paid Vacations and Holidays We believe our employees need to relax, rejuvenate, and get ready to re-engage. Flexible Spending Account Plan The FSA Plan allows you to save significant amounts on your medical (includes dental and vision) expenses and dependent care expenses. Other Benefits Smoking cessation program (free to employees and family) Jury duty leave military service leave and paid funeral leave Uniforms are provided for certain positions Discounts on employee purchases Royal Cup, Inc. Health Insurance Plan provides these links to access machine readable files as required by the Transparency in Coverage Rule. The files include negotiated service rates and out-of-network allowed amounts. The files are formatted to allow researchers, regulators, and application developers to access and analyze healthcare pricing data more easily. Contact, Human Resources, View email address on click.appcast.io if you encounter technical issues with the links. With a combination of perks, benefits, social activities, and learning opportunities, we invest every day in our most important asset: our people. Location: Kansas City, MO Job Id: 958 # of Openings: 1 Overview SUMMARY: The Service Technician reports to the Service Manager, and is responsible for the installation, repair, and maintenance of various commercial coffee and beverage equipment. This role plays a key part in ensuring the consistent production of high-quality beverages by troubleshooting equipment issues, conducting preventative maintenance, and installing new systems. The Service Technician works within their designated region to minimize downtime, optimize operational efficiency, and deliver exceptional service to customers.

SUPERVISORY RESPONSIBILITIES:

None

KEY RESPONSIBILITIES:

Install, maintain, and troubleshoot commercial coffee and beverage equipment, including coffee and tea machines, soda dispensers, ice makers, and water filtration systems at customer locations. Accurately diagnose and repair mechanical, electrical, and plumbing issues in various beverage systems, ensuring all work aligns with manufacturer specifications. Perform routine preventative maintenance and quality assurance tests on equipment to ensure top performance and minimize downtime. Maintain and organize inventory of tools, parts, and equipment required for service, adhering to replenishment guidelines. Complete all service documentation, including accurate work orders, invoices, and customer signatures, and close service calls in a timely manner. Stay current on product knowledge, actively engaging with customers to provide accurate information about Royal Cup products and services. Adopt a sales and service mindset, identifying and pursuing opportunities for account growth, including new customer installations and referrals. Participate in “On-Call” service, including after hours and weekend schedule rotation. All other duties as assigned.

MINIMUM QUALIFICATIONS:

Minimum of a High School Diploma (or an equivalent such as a GED) 2+ years of recent experience servicing and repairing commercial equipment, particularly in the food service or beverage industries. Valid driver’s license required. Strong understanding of plumbing systems and water flow, with hands-on installation and maintenance experience. Advanced knowledge of electrical systems, power distribution, and troubleshooting techniques. Proficient in reading and interpreting technical manuals, schematics, and hydraulic/electrical diagrams. Skilled in using diagnostic tools and testing equipment, including: Water quality and pressure testing devices Refractometers Multimeters (for AC/DC voltage, amperage, and resistance) Ability to independently manage a dynamic workload, prioritize tasks, and maintain high productivity. Basic technology skills, including smartphone usage and a willingness to learn new mobile applications. Ability to occasionally travel, including overnight stays as required in support of customer account maintenance, new service installations, and other projects. The ability to successfully complete the pre-employment process.

PREFERRED QUALIFICATIONS:

Vocational training in electrical or mechanical fields, or equivalent hands‑on experience

PHYSICAL REQUIREMENTS:

Ability to safely climb, walk, stoop, kneel, crouch, and perform other physical movements necessary for machinery maintenance, installation, and service. Capability to lift, push, and pull up to 150 lbs., with assistance as needed. Ability to carry up to 30 lbs. of product or equipment. Ability to work on uneven surfaces and maintain balance in a variety of environments. Ability to reach heights up to 74" to service equipment. Personal Protective Equipment (PPE), such as hearing and eye protection and non-slip shoes, is required in certain situations. Frequent exposure to high-traffic areas, such as kitchens, break rooms, and restaurant back-of-house environments. Occasional exposure to slick floors and loud work environments.

COMPANY PROFILE:

Royal Cup, Inc. is the proven leader in sourcing, roasting, blending and providing high-quality coffees and fine teas since 1896 and is the chosen partner for restaurants, hotels, offices and commuters across the country. We are a family-owned business rooted in a longstanding tradition of coffee roasting excellence who takes pride in our unparalleled dedication to customer care. We are a large, privately held national importer, roaster and distributor of coffees, teas and related products that has been in business for more than 120 years. Royal Cup, Inc. currently provides product and service to restaurant, hotels, convenience stores, businesses and individuals throughout the United States, and we’re growing! At Royal Cup, Inc. having a customer centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our customer centric focus results in actions we live by that not only retain our current customer base but grow our presence with new, high impact accounts across the country based on exceptional products and service. We believe serving our customers well, serves us well. We are results oriented and strive to not only retain our current customer base but grow our presence with new, high impact accounts across the country by offering exceptional products and service. Royal Cup Coffee and Tea strives to be sustainably minded and a good corporate steward in all business endeavors. It is also what others expect of us – our employees, our customers and vendors, our local communities, and the coffee and tea industry we help represent. This mindset permeates the actions we take today, tomorrow and today for tomorrow. Royal Cup Coffee offers a competitive compensation plan and a comprehensive benefits program. On top of being a part of a well-caffeinated team, the benefits program includes healthcare, dental, vision, 401(k), company-paid life and disability insurance, Flexible Spending Account plan, select tuition reimbursement, paid parental leave, paid holidays, and vacation time. Ongoing training designed to provide maximum success for our employees is offered. Royal Cup is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation,please contact us at1-800-366-5836. Discover how we combine our expertise in product, equipment, distribution & service to create a customized beverage solution that is right for your company. Over the past 100 years, Royal Cup has grown from its small, hometown roots to become a major importer, roaster and distributor of premium coffees and teas. #J-18808-Ljbffr Royal Cup, Inc.