Senior Enterprise Incident Manager (Hybrid)
Citizens Bank
Citizens Bank seeks a Principal Service Management Specialist to lead enterprise incident management, governance, and automation initiatives. You will partner with technology, risk, architecture, and engineering to strengthen service stability and recovery. Ideal candidates have 5+ years in IT service management within regulated environments and hands-on ServiceNow experience. The role supports hybrid work schedules across multiple hub locations, including Johnston, RI, with on-site and remote #J-18808-Ljbffr Citizens Bank
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$170k - $200k
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Description Principal Service Management Specialist - Enterprise Incident Manager Location & Work Arrangement This position follows a hybrid work schedule. Candidates must be able and willing... ...improvement processes. Serve as a senior escalation point for high impact...Full timeLocal areaRemote workMonday to FridayFlexible hoursAfternoon shift1 day per week$86.54k - $180k
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