Automotive Service Manager

Dealership: L0405 Suburban CDJR Farmington Hills SUBURBAN CDJR OF FARMINGTON HILLS Automotive Service Manager Estimated Compensation: $12000.00 - $16,000.00/ monthly Classification: Full Time; Onsite Role Reports To: General Manager Drive Your Career Forward with Lithia Motors! Suburban CDJR of Farmington Hills is NOW HIRING an Automotive Service Manager to lead a busy OEM franchise Stellantis service operation with the resources, support, and autonomy needed to make a meaningful impact. We are looking for a hands‑on leader who can drive customer satisfaction, grow departmental performance, and build a culture focused on accountability, teamwork, and operational excellence. At Lithia & Driveway, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing leaders who want to make an impact, both in their store and across the company. Joining Lithia & Driveway, you'll find: Real opportunities for advancement across a national network Leadership development and training through our internal learning programs A culture that recognizes and rewards results The ability to drive store success with the autonomy to shape your team. Suburban CDJR of Farmington Hills has a unique opportunity for an Experienced Service Manager to lead a busy OEM Stellantis service operation with the support and autonomy needed to make a meaningful impact. We are looking for a hands‑on leader who can drive customer satisfaction, grow departmental performance, and build a culture focused on accountability, teamwork, and operational excellence. What You'll Do Lead the daily operations of a high‑volume OEM service department. Drive service sales, labor gross profit, effective labor rate, and overall departmental profitability. Recruit, train, develop, and retain service advisors, technicians, dispatchers, and support staff. Monitor and improve technician productivity, proficiency, efficiency, and shop capacity utilization. Ensure consistent execution of dealership and OEM service processes. Manage customer satisfaction, online reputation, CSI performance, and customer retention initiatives. Review department performance metrics and implement action plans to achieve business objectives. Oversee warranty administration, policy compliance, and proper repair order documentation. Partner with the Parts Manager to improve repair cycle times, parts availability, and overall shop efficiency. Maintain a safe, organized, and productive work environment. Lead advisor and technician performance reviews, coaching initiatives, and succession planning efforts. Collaborate with dealership leadership to establish annual budgets, forecasts, and departmental growth strategies. Ensure compliance with all manufacturer training requirements, recall campaigns, technical service bulletins, and OEM programs. All other duties as assigned by leadership. What You'll Bring 3+ years as a Service Manager, Fixed Operations Manager, or Assistant Service Manager experience within an OEM franchised dealership. Understanding of Stellantis service operations, warranty processes, and manufacturer performance metrics. Track record of achieving departmental sales, gross profit, CSI, and technician productivity objectives. Experience leading and developing service advisors, technicians, and support personnel. Financial statement acumen with the ability to manage budgets, analyze KPIs, and drive profitability. Knowledge of dealership management systems (CDK, Reynolds & Reynolds, Tekion, or similar platforms). Strong commitment to customer retention and employee development. Acceptable driving record and a valid driver's license in your state of residence. Total Rewards Total Rewards $12,000.00 - $16,000.00/ per month; This is a performance driven position, eligible for short‑term and/or long‑term incentives as part of total compensation, which includes a base/draw/hourly offset and opportunities for commission and bonus. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws. Benefits Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long‑Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com About Us At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle‑ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug‑free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond! #J-18808-Ljbffr