Customer Service Representative
Chefler Foods LLC
CUSTOMER SERVICE REPRESENTATIVE
Location: Saddle Brook, NJ
Schedule: Full-Time | MondayFriday | On-Site
Hours: 8:00 AM5:00 PM or 9:00 AM6:00 PM, rotating
ABOUT US
Chefler Foods is a growing food manufacturer and distributor headquartered in Saddle Brook, New Jersey. Our retail brand, Mikes Amazing, can be found across retail, foodservice, sports venues, entertainment properties, festivals, and major events throughout the country.
THE ROLE
As a Customer Service Representative, youll work directly with customers while also coordinating closely with Sales, Logistics, Operations, Accounting, and other departments.
Youll be responsible for entering and managing customer orders, answering questions, communicating updates, resolving issues, and helping keep orders moving from the time they are received through fulfillment.
This is a great opportunity for someone early in their career who wants to learn how a fast-growing company operates and gain exposure to multiple areas of the business.
WHAT YOULL DO
Enter and process customer orders accurately and efficiently
Respond to customer calls and emails in a friendly, professional, and timely manner
Provide customers with order information, updates, and answers to routine questions
Work closely with Sales, Logistics, Operations, Accounting, and other teams to resolve customer needs
Track open issues and follow through until they are resolved
Maintain accurate customer, order, and account information in our internal systems
Assist with Excel reports, data entry, and general administrative tasks
Identify potential order problems and escalate issues before they become bigger problems
Manage multiple requests and priorities while maintaining accuracy and attention to detail
Jump in and support the Customer Service team wherever needed
WHAT WERE LOOKING FOR
Strong verbal and written communication skills
Comfortable speaking with customers on the phone
Organized and detail-oriented
Able to manage multiple priorities in a fast-paced environment
Comfortable using Microsoft Outlook, Excel, and standard office software
Dependable, punctual, and able to work on-site Monday through Friday
Someone who takes ownership and follows through
A positive attitude and willingness to learn
Bilingual English/Spanish is a plus
WHY THIS ROLE
This is not a job where you will spend your entire day doing one repetitive task. Youll work with customers, solve problems, communicate with different departments, and learn how orders move through a large food manufacturing and distribution operation.
We are continuing to grow, and we want people who want to grow with us. Someone who performs well in this position can take on additional responsibilities and gain exposure to Sales, Logistics, Operations, and other areas of the company over time.
- Chefler Foods is an Equal Opportunity Employer.
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