Customer Service Representative

Customer Service Representative (Entry Level)Inside Sales | Wood-Ridge, NJ | OnsiteSalary: $55,000 – $60,000, based on experience Schedule: Monday–Friday, 7:30 AM – 4:30 PM Start Date: ImmediateAbout the RoleWe're expanding our inside sales team and adding a new Customer Service Representative. In this role, you'll be the main point of contact for customers, keeping orders on track from entry to delivery while helping grow the accounts you support. You'll report to the Director of Sales.We're looking for a proactive, relationship-minded communicator who is comfortable on the phone in a high-volume environment. Food and beverage experience is preferred, but recent graduates with internship or heavy phone experience and candidates from other industries with strong customer service backgrounds are encouraged to apply.Key ResponsibilitiesAnswer customer calls and emails, resolve issues, and provide a high level of serviceEnter and process orders accurately, from placement through deliveryBuild lasting client relationships through consistent communication and follow-upIdentify sales opportunities, generate leads, and introduce new products to existing accountsCoordinate with warehouse and operations teams to stage orders, manage inventory needs, and ensure on-time deliveriesNotify customers of pricing changes and delivery issuesMaintain accurate customer records and share daily updates with the sales teamAttend daily product meetings, monthly sales meetings, and supplier trainingsQualificationsInternship or hands-on experience in customer service, call center, or inside sales with heavy call volumeAbility to manage multiple accounts and prioritiesExcellent communication skills and a natural relationship-building styleStrong organizational skills and attention to detailWorking knowledge of Microsoft Office (Outlook, Word, Excel); CRM and order management experience a plusSelf-starter who thrives in a fast-paced, onsite environmentCompensation & BenefitsCompetitive base salary of $55,000 – $60,000Monthly and quarterly bonus eligibility once you're contributing to sales401(k) with company matchMedical, dental, and vision insuranceLife insurancePaid time offEmployee discount