Senior Events Manager, Strategic Accounts

Senior Events Manager, Strategic Accounts

Remote Location: Seattle, WA; Austin, TX; Washington, DC, Remote US

Position Summary

At HackerOne, we embrace a Flexible Work approach that gives us the freedom to do our best work while also fostering the connections and community that make us stronger. Reflecting this philosophy, this is a remote role targeted for candidates within ~50 miles of the locations listed above. We believe this balance of proximity and flexibility gives Hackeronies the chance to occasionally come together fostering collaboration, connection, and in-person moments that enrich our culture while still preserving the benefits of remote work.

At HackerOne, our customer programs bring together the world's largest community of security researchers and some of the most innovative organizations in the world. As a Senior Events Manager supporting Strategic Accounts, you will play a critical role in designing and delivering high-impact events, hacking challenges, and community programs that drive customer success, strengthen researcher engagement, and create measurable business outcomes.

What You Will Do

• Lead the strategy, planning, and execution of virtual and in-person customer events, hacking challenges, and community programs that support Strategic Accounts's security objectives and HackerOne's business goals.
• Apply AI First by leveraging AI-powered tools and automation to improve event planning, communications, reporting, operational workflows, and program scalability while increasing quality and efficiency.
• Demonstrate Change Agility by proactively adapting event strategies, priorities, and execution plans in response to evolving customer needs, business objectives, and community feedback while maintaining exceptional participant experiences.
• Leverage Data-Driven Decision Making to establish success metrics, analyze participation and customer outcomes, develop reporting dashboards, and provide actionable recommendations that improve future programs and strengthen customer relationships.
• Utilize First Principles Problem Solving to identify root causes of operational challenges, simplify processes, eliminate unnecessary complexity, and design scalable solutions that improve event execution and stakeholder experiences.
• Serve as the primary liaison between HackerOne, Strategic Accounts, and internal stakeholders to align event objectives, manage expectations, and ensure successful delivery of customer outcomes.
• Partner cross-functionally with Customer Success, Sales, Marketing, Community, and Operations teams to increase customer engagement, researcher participation, program adoption, and long-term customer value.
• Manage event budgets, vendors, logistics, and post-event reviews while identifying opportunities for operational improvements, cost efficiencies, and greater program impact.

Minimum Qualifications

• 5+ years of experience in event management, program management, customer programs, or a related field within technology, cybersecurity, SaaS, or a similarly complex environment.
• Demonstrated experience leading complex virtual and in-person events involving multiple stakeholders, budgets, timelines, and competing priorities.
• Experience using data, metrics, and reporting to measure outcomes, influence decisions, and drive continuous improvement.
• Strong project management, stakeholder management, and communication skills, including experience presenting recommendations, results, and insights to senior leaders and external partners.

Preferred Qualifications

• Experience supporting enterprise customer programs, customer success initiatives, or strategic account relationships.
• Experience leveraging AI-powered tools to improve planning, communications, reporting, workflow efficiency, or event operations.
• Familiarity with cybersecurity, ethical hacking, vulnerability management, or offensive security programs.
• Experience with event management platforms, CRM systems, and project management tools such as Asana, Monday.com, Trello, Zoom Events, or similar technologies.

Job Benefits:

• Health (medical, vision, dental), life, and disability insurance*
• Equity stock options
• Retirement plans
• Paid public holidays and unlimited PTO
• Paid maternity and parental leave
• Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act)
• Employee Assistance Program

*Eligibility may differ by country

We're committed to building a global team! For certain roles outside the United States, India, the U.K., and the Netherlands, we partner with Remote.com as our Employer of Record (EOR).

Visa/work permit sponsorship is not available.

Employment at HackerOne is contingent on a background check.

HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.

This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time.

For US based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position.