Account Manager

The Account Manager will assist the Account Executives in managing day-to-day customer service as an on-site Shorr representative focused on sales service, inventory, and project management to assure 100% customer satisfaction. The Account Manager will manage Key Account projects and keep documentation of specific records that pertain to identification of cost savings solutions to validate our value proposition. This is a non-commissioned position that reports to the Division Manager, allowing for consistent mentoring opportunities. Responsibilities Communicate daily and or weekly with key customer contacts to ensure our service level are meeting, or exceeding expectation, with the intent being to continue to build account position and learn strategic information, such as scheduling, desired outcomes, business changes, competitive dynamics, etc. Manages the physical inventory (VMI) counting/analysis by planning and organizing a daily work schedule. Services Key Account as an on-site resource to perform daily, weekly and or monthly packaging line audits (monitor workflow, identify process improvements, etc.) as required by the Account Executive. Lead the planning and implementation of Key Account projects to include, but not limited to automation, process improvements, material changes, etc. Develop content for sales presentations as directed (i.e., Excel spreadsheets, Proposals, Business Reviews, etc.). Manage the creation of sales proposals within the normal organizational channels. Define project tasks within specific accounts and the resource requirement to provide the appropriate direction and support to the Project Manager – Key Accounts and team. Communicate with primary Account Executive and Customer Service Rep on any activities/developments within assigned accounts. Copy primary Account Executive and Customer Service Rep on all communications regarding assigned accounts. Interacts with vendor reps as needed to obtain samples, pricing, quotations, etc. Submit orders as directed by primary Account Executive. Recommends changes in products/service by evaluating results and competitive developments. Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to primary Account Executive. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; interacting with vendor reps; establishing personal networks; participating in professional societies. Review Daily Order Bookings and Commission Reports of primary Account Executive to find any potential mistakes and/or margin maximization opportunities. Enhances customer experience by maintaining a high level of energy, attitude and appearance. Requirements Bachelor's degree from four-year college or university; or a minimum of five years’ experience in lieu of a degree Minimum of 1 year experience in Business to Business (B2B) customer facing customer service, sales or sales support Strong grasp of Microsoft Office with emphasis on Outlook, Word and Excel Ability to travel to local Columbus metro customers #J-18808-Ljbffr