Business Change Manager

• Identifies potential issues, project charter and scope for business transformation, AI and digital initiatives.
• Leads efforts to identify best practices in business process engineering, operational excellence and AI-enabled service delivery.
• Identifies impacted parties, business partners and resources required across business, technology and vendor organizations.
• Develops and designs business processes, workflows, operating models and performance measurement approaches that support business needs and enterprise objectives.
• Partners with Product, Technology and Operations teams to support implementation, business readiness, testing, deployment and operational transition of AI and digital capabilities.
• Designs methods for integrating people, process, technology and performance measurement across business functions.
• Conducts cost/benefit analyses, operational impact assessments and business performance evaluations to support decision making and continuous improvement.
• Develops operational reporting, dashboards or business insights that monitor adoption, operational performance and business outcomes where appropriate.
• Supports governance, operational readiness, risk identification and continuous process improvement following implementation.
• Builds support for business change throughout the business unit through stakeholder engagement, communication and cross-functional collaboration.

• Experience in successfully developing and managing projects with significant operating budget and knowledge of process redesign is strongly preferred.
  
• Experience in one or more of the following areas is preferred:
  

• Business process engineering or process redesign
• AI, digital or business transformation initiatives
• Project or program delivery
• Business change management and operational readiness
• User Acceptance Testing (UAT)
• Business performance measurement, reporting or analytics
• Dashboard development and KPI reporting
• Continuous improvement methodologies
• Cross-functional stakeholder management
• Member and/or Provider Service operations

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact View email address on aplitrak.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act