Food and Beverage Supervisor

HYATT Hotels

Summary:
The Venue Operations Supervisor is responsible for create a positive and fun environment for the associates by leading the team to provide prompt, professional exceptional service to guests. The position will assist the Venue Operations Manager(s) with the supervision of all F&B outlets including the execution of events.

Supervise daily F&B operations, establishing and maintaining policies and procedure
Maintain floor presence during service hours, assisting with needs of the operation
Interact with guests to i nvestigate and resolve complaints regarding food quality, service, or accommodations
Perform and assist in some service tasks, such as assisting guests, re-stocking, counting inventory, bussing/food running, and cashier duties when necessary
Monitoring set up and maintenance of department to ensure all side work is complete
Ensure associates are kept informed of any changes in policies or events
Ensure that department goals are communicated, understood, and met by all employees
Assist in constructive feedback conversations with associates
Responsible for engaging the guests at every table with friendly dialogue
Provide a safe working environment by ensuring compliance with safety programs and Health Department requirements
Directly working with the management team in the development, implementation, and maintenance of quality service standards
Ensuring food and beverages are being served in a professional and timely manner
Assist in service training and completion of daily shift
All other tasks and duties as assigned

Qualifications:

Experience working in a restaurant, F&B and s upervisory experience preferred
Enjoy interacting with people in a fast paced environment
Excellent organizational and time management skills
Knowledge of POS Systems (Micros Preferred), & MS Office ( Excel, PowerPoint and Outlook)
Must possess a positive attitude and excellent telephone etiquette
Must be able to quickly adapt to effectively using new software products
Must be dependable and available to work weekends, nights and/or holidays based on business demands

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Vacancy posted 5 days ago

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