Lead Business Relationship Manager

Job Summary The Lead Business Relationship Manager (BRM) oversees the BRM practice within IT Services, serving as a pivotal partner and advisor to business units. The role aligns IT solutions with the university’s strategic objectives, bridging the gap between business partners and technology solution providers. The Lead BRM must be adaptable, willing to take on additional projects, cross‑functional team assistance, and respond to urgent needs outside traditional hours, including security incidents, software deployments, or system breaks. The position is hybrid, requiring in‑office presence at least three days per week and the flexibility to work beyond normal hours as needed. Applicants must be authorized to work in the United States and not require future sponsorship. Minimum Qualifications Bachelor’s degree in computer science, management information systems, project management, or a related field. Eight years of experience managing a business relationship, solutions consulting, or project management. Six to eight years of project and relationship management experience focused on strategic business engagement. Additional skills and experience: Analytical and creative thinking to evaluate information and generate innovative ideas. Stakeholder management and conflict resolution, influencing decision‑making processes. Effective communication to articulate IT capabilities and solutions. Broad business and IT perspective to bridge gaps between the two realms. Leadership and mentorship to guide a team of BRMs. Technical knowledge in risk management, architecture, and testing. Product management understanding to collaborate with product/service managers. Adaptability and flexibility to navigate diverse environments. Negotiation and influence skills to secure resources and support. High emotional intelligence for building trusting relationships. Strategic visioning to communicate long‑term business goals. Project management expertise to deliver complex IT projects on time, within scope, and on budget. Cultural awareness and sensitivity to diversity. Innovation and creativity for exploring new technologies. Crisis management to maintain business continuity. Networking and relationship building within the industry. Key Responsibilities and Accountabilities Strategic Relationship Building (30%): Develop and nurture strong, strategic relationships with business partners, serving as a trusted advisor and liaison between business units and IT. Team Leadership and Mentorship (25%): Lead and mentor a team of BRMs, fostering a culture of strategic engagement and collaboration. Advisory Role in Technology Strategy (20%): Provide strategic advice to business partners on technology trends and opportunities, shaping their technology strategy and ensuring alignment with IT offerings. Promotion of Business Value (15%): Advocate for business projects and their value within the IT community. Collaboration with Product/Service Managers (10%): Work closely with product/service managers to provide business‑needs insights, enabling prioritization and solution development. Benefits As a Northeastern University employee, you are eligible for a comprehensive benefits package that includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement, and commuting & transportation support. Benefits information can be found at Equal Employment Opportunity All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. Salary Salary range: $113,865.00 - $165,105.00 (dependent on experience, education, and other factors). #J-18808-Ljbffr NU USA Northeastern University