Residential Program Coordinator (DSP III)

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Direct Support Professional III (DSP3) - Program Coordinator Full Time Roxboro, NC, US 9 days ago Requisition ID: 1047 Position Summary The Residential Program Supervisor , referred to internally at PCGH as a Program Coordinatoror Direct Support Professional III , provides hands‑on leadership in one or more community residential programs serving adults with intellectual and developmental disabilities (IDD) and/or traumatic brain injury (TBI). This role supports safe, person-centered services by coaching and supervising Direct Support Professionals, keeping schedules and staffing coverage solid, coordinating key daily operations, and helping ensure each person’s Individualized Service Plan (ISP) and medical orders are followed. What You’ll Do Person‑Centered Supports and Service Oversight Help implement and monitor each person’s ISP, including active treatment goals and daily supports Promote choice, independence, community participation, and relationship-building Support dignity of risk while reducing vulnerability in identified areas Participate in Interdisciplinary Team (IDT) meetings as assigned Health and Safety Coordination Help ensure medical orders are followed as written Coordinate appointments and attend major appointments as assigned Communicate important changes to appropriate staff and, when directed, to families/guardians Staff Leadership, Training, and Scheduling Provide day‑to‑day direction, coaching, and accountability for DSP staff assigned to the home/program Ensure schedules are filled, coverage is maintained, and required staff‑to‑person ratios are met Help train staff and support completion of required Medicaid and State Funded training requirements Assist with interviewing and making hiring recommendations Follow agency policies and procedures, including documentation and the progressive discipline process when needed Coordinate and document staff meetings as assigned Documentation and Compliance Maintain accurate, timely documentation per program requirements Ensure consents, disclosures, and required documents are current Participate in Quarterly Medication Reviews (QMRs) and Human Rights Committee activities as assigned Maintain confidentiality and communicate in a professional, respectful manner Operational Support Monitor program budgets and consumer funds (as assigned) and complete required reviews/tracking Assist with monthly data review and basic analysis Participate in management meetings as assigned Full‑time position with flexibility required Occasional evenings and weekends based on program needs Rotating weekend on‑call coverage, typically one weekend every 8 to 10 weeks Qualifications Required Experience providing direct support in a residential or community-based setting (adults with IDD/TBI or similar human services) Demonstrated an ability to lead staff, manage priorities, and follow through with minimal supervision Proven to exhibit professionalism and steady judgment while finding a solutions‑focused approach, even and especially in high‑stress situations Strong documentation skills and attention to detail Ability to maintain confidentiality and handle sensitive situations professionally Valid driver’s license and ability to meet agency driving requirements Preferred Experience with person-centered planning and ISP implementation Experience coordinating staffing coverage, schedules, and training in a group home setting Physical Requirements Ability to lift up to 35 pounds unassisted Ability to assist with transfers of individuals weighing up to 250 pounds (with appropriate support/equipment as applicable) Benefits (Full-Time) Health insurance Vision insurance Life insurance Paid time off More! PCGH, Inc. is an equal opportunity employer. #J-18808-Ljbffr Evolving Solution Services