Director of Operations - Richmond, VA

Job Description Summary The Director, Operations is responsible for delivering safe, efficient and effective patient care through all operational aspects in an Option Care branch while meeting all corporate compliance and other established rules and regulations governing the healthcare industry. The role is directly accountable for driving market development and financial performance while providing direct oversight for all branch operations including pharmacy dispensing and nursing. Job Responsibilities Oversees operational performance of the branch including efficient, effective and high quality delivery of services and patient care. Ensures patient safety and satisfaction through direct management of pharmacy dispensing operations and nursing. Ensures error proofing for pick, pack and ship operations. Partners with Regional Director, Sales to drive market development and execute market based sales strategy. Drives financial performance of the local office through supply chain/inventory optimization, managing controllable expenses, reducing bad debt (claims on hold) and accurate patient registration and onboarding. Ensures compliance with local and federal regulations, accreditation standards and corporate policies to drive effectiveness and consistency in operations. Builds a cohesive, service-oriented team through recruitment, training and development, engagement and retention of qualified team members. Maintains a work environment in which staff will succeed and grow in their professional development and contribute to the overall success of Option Care. Overall revenue accountability in a single location of up to $40 million annually. Consistently models behaviors that build our culture around the Option Care Core Values of Compassionate Care, Engaged Teams and Quality Results. Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care data. For accreditation, responsible for coordinating performance improvement (PI) activities including development and implementation, assisting in identification of goals and related client/patient outcomes, and coordinating, participating in and reporting of PI activities and outcomes. Supervisory Responsibilities Does this position have supervisory responsibilities? (i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.) No Yes - X Scope Requirements 2 sites with Basic Education and/or Experience Requirements Bachelor’s Degree and 5 years of experience in a position leading an operation. At least 3 years of experience managing a P&L including budget development. At least 5 years of experience directly managing people including hiring, developing, motivating, and directing people as they work; experience in leading team efforts within highly matrixed organizations. Basic Qualifications Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems. Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. Experience evaluating information to determine compliance with standards, laws, and regulations. Basic level skill in Office Suite (Word, Excel, PowerPoint) Travel Requirements Willing to travel at least 20% of the time for business purposes (within state and out of state). Preferred Qualifications & Interests (PQIs) Master’s Degree in Healthcare of Business Administration Experience leading sales and/or operations in Home Health Care or Infusion. RN or RPh licensure Salary Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Pay Range is $129,386.61-$215,629.34 Benefits Medical, Dental, & Vision Insurance Paid Time off Bonding Time Off 401K Retirement Savings Plan with Company Match HSA Company Match Flexible Spending Accounts Tuition Reimbursement myFlexPay Family Support Mental Health Services Company Paid Life Insurance Award/Recognition Programs Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information. For over 40 years, Option Care Health has provided adult and pediatric patients with an alternative to hospital infusion therapy. With more than 2,900 clinical experts, Option Care Health is able to provide high-quality infusion services for nearly all patients with acute and chronic conditions across the United States, resulting in high quality outcomes at a significantly reduced cost. Option Care Health has more than 70 infusion pharmacies and 100 alternate treatment sites. We are guided by our purpose to provide extraordinary care that changes lives through a comprehensive approach to care along every step of the infusion therapy process including: intake coordination, insurance authorization, resources for financial assistance, education and customized treatments. #J-18808-Ljbffr Option Care