Hilton Garden Inn Grapevine at Silver Lake Crossing - Front Desk Agent

Front Desk Agent

This particular front desk PM position requires to work 2 nights a week as a night auditor from 11:00pm to 7:00 am and 3 pm shifts from 3:00 to 11:00pm as a front desk agent.

Join our team as a front desk agent! The front desk agent is the ultimate guest experience gurumastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key skills/responsibilities:

• Guest service superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it's a quick question or a big request, you're all about making their stay unforgettable.
• Communication champ: You know how to get the message acrossclearly, confidently, and with a smile. Whether it's chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-thinking problem solver: When challenges pop up, you're already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & experience:

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following:

• Now offering daily pay ! Ask your recruiter for more details
• Medical, dental, and vision coverage
• Short-term and long-term disability income
• Term life and AD&D insurance
• Paid time off
• Employee assistance program
• 401k retirement plan

Property information:

Pet-friendly hotel near Grapevine Mills. Find us four miles from DFW International Airport, offering a complimentary shuttle service. Grapevine Mills Mall is just a mile away, and the shops, eateries, and events along Main Street are less than three miles away. Our 4,000 sq. ft. ballroom is perfect for events, and the Gaylord Convention Center is two miles from us. At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!