Accounts Receivable - Dispute Resolution Specialist

Accounts Receivable - Dispute Resolution Specialist

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Detail-oriented Billing Dispute Resolution Specialist to manage financial disagreements and resolve client disputes swiftly and professionally. You will investigate the root causes of billing discrepancies, communicate directly with clients, and process the necessary account adjustments to ensure accurate billing records.

Review and investigate billing discrepant transactions by analyzing contracts, purchase orders, and invoices.

Serve as the primary point of contact for billing inquiries, providing clear, and professional communication throughout the resolution process.

Work with billing team and Station personnel to process credit memos and rebills to accurately reconcile customer accounts in a timely manner.

Partner with sales, operations, and accounting departments to gather necessary information and prevent future billing errors.

Log all case details, correspondence, and resolution steps accurately.

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Minimum of 24 years of experience in accounts receivable, finance, or customer dispute resolution team.

Proficiency in bookkeeping and ERP software and intermediate to advanced Microsoft Excel capabilities.

A "detective" mindset with the ability to dig through data and physical documentation to identify the root cause of an error.

Exceptional active listening, de-escalation, and written communication skills.

Knowledge of the collections decision process and documentation involved.

Working knowledge of effective customer service techniques.

Working knowledge of billing and collection policies and procedures.

Ability to communicate on billing issues in relation to the steps necessary for collection.

Strong problem-solving skills.

Strong verbal and written communication, customer service, time management, negotiation skills.

Excellent interpersonal skills.

Detail oriented, strong organizational skills.

Self-motivator while actively participating in a team environment.

Sense of urgency and ability to multi-task.

Negotiation, influence, customer relations, and motivating skills

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Pay: $24.00/hr. - $27.00/hr.

High School or better.