Program Manager

Program Management Senior Lead - Wealth Lending, Senior Vice PresidentThe Program Management Senior Lead (SVP) provides leadership, oversight and hands on delivery and coordination of large scale, complex, cross-functional programs and projects within the Wealth Lending business. Lending is a key part of the Wealth business, helping clients meet their lending needs across our global network.This role manages multiple teams and serves as an integral member of the functional leadership team. The role requires a seasoned professional who can operate at both a strategic and executional level, with a strong understanding of functional strategy, business objectives, and industry dynamics, combined with disciplined execution and the ability to drive outcomes across a matrixed organization, while partnering closely with senior stakeholders.The position is accountable for translating strategic direction into executable programs and projects, ensuring alignment with business priorities, regulatory expectations, and client outcomes. The successful candidate will lead end-to-end program and project execution, coordinate cross-functional delivery, manage dependencies and risks, and ensure initiatives are delivered on time, within scope, and aligned to business objectives.ResponsibilitiesLead the planning, direction, coordination and delivery of a portfolio of complex programs aligned to Wealth Lending and enterprise strategy.Develop and manage integrated programs of work, ensuring alignment to business goals, scope, milestones, dependencies, and outcomes.Determine delivery approaches for executing functional strategy, balancing risk, quality, and speed of execution, in partnership with Business sponsors, Product, Technology, Risk, Operations and other stakeholders.Strategic Execution & Cross-Functional CoordinationOwn the facilitation and resolution of large-scale, cross-program issues, ensuring all stakeholder groups are aligned and program objectives remain on trackIdentify and manage interdependencies across initiatives, proactively addressing impacts to scope, timelines, and resources.Partner with Program Sponsors to ensure program scope, business cases, and cost/benefit analyses align with strategic and commercial objectives.Negotiate with and secure resources from various departments to ensure the successful completion of program objectives within agreed-upon timelines.Governance, Risk & ReportingEstablish and maintain strong governance, reporting, and communication cadence for leadership forums, including steering committees, executive updates, and escalation protocols.Direct the communication of program status, risks, issues, and key decisions to stakeholders, including senior management, in a timely and transparent manner.Proactively identify, assess, and manage risks and issues impacting program delivery, including those outside established programs of work.Ensure mitigation strategies are developed and executed as required.Delivery Discipline & StandardsEnforce consistent use of program management processes, tools, and standards across all projects in the portfolio.Ensure all program deliverables and processes are compliant with internal policies and external regulations.Ensure high-quality documentation, reporting, and artifact management in line with enterprise expectations.Promote consistency, leverage, and continuous improvement across program execution.Stakeholder EngagementPartner with senior stakeholders to define objectives, prioritize initiatives, and align delivery to business strategy.Identify key stakeholders across Business, Technology, Risk, Compliance, Legal, and Operations.Build and manage effective relationships to drive alignment, decision-making, and delivery outcomes.Act as a trusted advisor to senior leaders by providing clear insights, structured analysis, and informed recommendations.People, Budget & Management ResponsibilityAccountable for budgeting, planning, and financial oversight.Manage, coach and develop managers and team members to build strong program and project leadership capability.Risk, Controls & ConductAppropriately assess risk when making business decisions, with particular consideration for the firm's reputation, client outcomes, and asset protection.Drive compliance with applicable laws, rules, regulations, and internal policies.Ensure effective supervision, escalation, and resolution of control issues with transparency and sound ethical judgment.QualificationsExperience10+ years of demonstrated experience in leading the execution and implementation of complex business strategiesDemonstrated track record leading large, strategic, cross-functional programs or portfolios involving multiple stakeholders, including internal teams, external vendors, and cross-functional departments.Partners with senior stakeholders across business, technology, and risk to define, prioritize, and govern AI initiatives.Drives adoption of AI capabilities, including embedding best practices, scaling solutions, and tracking value realization.Prior experience in program/project management, PMO leadership, consulting, technology, or business transformation.Proven experience working in financial services or similarly regulated, risk-managed environment.Key CompetenciesExceptional project, program and portfolio management and execution across multiple workstreams.AI/digital fluency, with the ability to connect emerging capabilities (including generative AI) to business strategy.Strong understanding of governance, risk, and regulatory considerations for AI in a controlled environment or financial services environment.Strong organizational and prioritization skills, with the ability to manage ambiguity.Strategic thinking with strong execution discipline.Executive-level communication and stakeholder influence.Excellent written and verbal communication skills, with the ability to articulate complex strategies and progress to diverse audiences, including executive leadership.Sound judgment, problem-solving, and risk management capabilities.High degree of judgment, discretion, and risk awareness.Ability to lead through complexity in a matrixed organization.Certifications (Preferred)PMP, PgMP, CAPM, and/or MBAEducationBachelor's degree or equivalent experience required.Master's degree and/or advanced managerial experience preferred.