Coordinator of Community Services

Coordinator of Community Services (CCS) / Case Manager

Optimal Case Management
Employment Type: Full-Time
Work Setting: Community-Based | Home-Based Administrative Work | Regional Travel Required
Location: Salisbury, Princess Anne, or Snow Hill.

Salary: $58,240-$60,320 annually

When You Speak, We Listen and See You Through.

At Optimal Case Management, we believe meaningful case management begins with listening. Our Coordinators of Community Services (CCS) partner with individuals with intellectual and developmental disabilities and their families to understand what matters most to them, navigate services and resources, advocate for their needs, and support progress toward meaningful life goals.

This is rewarding, relationship-centered work that also requires independence, organization, accountability, travel, timely documentation, and consistent follow-through. We want candidates to understand both the purpose and the day-to-day realities of the position before joining our team.

WHAT THIS ROLE IS REALLY LIKE

This is a community-based position-not a traditional remote job.

• Administrative work may be completed from a home-based workspace, but regular in-person community work is an essential part of the position.
• You will routinely travel throughout your assigned service region.
• Meetings may occur in individuals' homes, provider locations, workplaces, programs, and other community settings.
• Travel varies according to caseload needs and may occasionally involve driving up to approximately two hours one way.
• Applicants are strongly encouraged to apply for positions within or near your residence.
• You must have reliable transportation and the ability to travel throughout your assigned region.

WHAT YOU WILL DO

As a CCS, you will develop relationships with individuals with intellectual and developmental disabilities and their families and coordinate services around their needs, preferences, choices, and goals.

Responsibilities include:

• Build trusting, person-centered relationships with individuals and their families or support systems.
• Learn what matters most to each person and help translate their goals into meaningful supports and services.
• Coordinate and monitor services across providers, agencies, community resources, and other support systems.
• Connect individuals and families with appropriate community, healthcare, employment, housing, educational, financial, and social resources.
• Monitor whether services are meeting the individual's identified needs and goals, and advocate for the individual when barriers to services or supports arise.
• Participate in planning meetings and collaborate with individuals, families, providers, State agencies, and community partners.
• Maintain accurate, timely, and person-centered documentation of case management activities in accordance with organizational and regulatory requirements.
• Manage an assigned caseload while meeting quality, timeliness, productivity, and compliance expectations.
• Participate in supervision, training, quality review, and professional development.
• Maintain confidentiality and protect sensitive information.
• Perform other duties reasonably related to the position.

Documentation and Productivity Matter

Case management does not end when the meeting or phone call is over. CCS employees are responsible for documenting the services they provide accurately and within required timelines. Documentation must clearly reflect the activity performed, the person's needs or goals, the connection between activity and the person's goals, and appropriate next steps. This position also includes defined productivity expectations. Success requires the ability to balance:

• meaningful engagement with individuals and families
• meetings, communication, and community visits
• case coordination and follow-up
• documentation
• travel
• administrative responsibilities

Travel between work locations is part of the workday but is not itself a billable case management service. Thoughtful scheduling and caseload management are therefore important to success in the role.

You Will Work Independently-but You Will Not Work Alone

CCS employees spend significant portions of their workday independently managing their caseloads, schedules, documentation, and community visits. At the same time, case management at Optimal is a team effort. You will work closely with supervisors, other Case Managers, Quality Assurance, Training, providers, families, community partners, and organizational leadership.

We expect employees to:

• communicate early when challenges arise
• ask questions when clarification is needed
• accept and apply feedback
• collaborate across teams
• follow through on responsibilities
• take pride in their work.

MINIMUM QUALIFICATIONS

Required Education And Experience

• Possess a Bachelor's or graduate degree in social work or another health or human services field.
• Complete a supervised field experience in case management, behavioral health, or vocational rehabilitation as part of the degree or state's recognition requirements for permitting legally authorized practice, or two (2) years of full-time equivalent experience providing direct clinical care to the consumer

Preferred Education And Experience

• Coordinating services for people in Medicaid and/or waiver programs
• Coordinating services for people with intellectual disabilities/developmental disabilities (ID/DD)
• Social Service intake and referral services
• Coordinate services for eligible individuals as outlined in the Coordinator of Community Services COMAR, the DDA Scope of Service
• Monitoring the provision of services to participants
• Allied service delivery systems, including Medicaid, mental health, substance abuse, social services, juvenile justice, vocational rehabilitation, and corrections
• Regulations governing services for participants

Work Environment

• Work is performed in a combination of home-based and community settings.
• Regular travel throughout the assigned counties and service region is required.
• Community work may occur in homes, workplaces, programs, provider locations, and other public or private settings.
• Work environments may occasionally be unfamiliar, uncomfortable, or present potential health or safety concerns.
• Appropriate personal protective equipment may be required depending on the environment.
• Employees are expected to exercise professionalism, situational awareness, sound judgment, and appropriate safety practices while working independently in the community.

BENEFITS

• Medical, Dental, and Vision Insurance
• Company-paid Life and Long-Term Disability insurance
• Company-paid holidays
• Paid time off
• Paid holidays
• 401(k) Retirement plan with employer match
• Supplemental Benefits Program
• Employee assistance program
• Mileage reimbursement at Federal mileage rate
• Professional development opportunities

Our Commitment to Equal Employment Opportunity

Optimal Case Management provides equal employment opportunities to qualified applicants and employees and makes employment decisions based on legitimate job-related qualifications, experience, performance, and organizational needs. Employment decisions are made without unlawful discrimination based on any status protected by applicable federal, state, or local law.

Reasonable accommodations are available to qualified applicants and employees with disabilities and for other legally protected accommodation needs in accordance with applicable law. Send application accommodation requests to View email address on click.appcast.io

Background and Pre-Employment Requirements

Employment is contingent upon successful completion of job-related pre-employment requirements applicable to the position. Any background screening or other pre-employment review will be conducted at the appropriate stage of the hiring process and in accordance with applicable law. Applicants must not be employed by or provide services for more than one Maryland Medicaid provider at the same time.

Ready to Make an Impact?

If you want a career where listening matters, relationships matter, and your work helps people navigate services and build lives around what is important to them, we invite you to apply.

Before applying, please consider the community travel, documentation, productivity, independence, and accountability required by this position. We want every person who joins Optimal to enter the role with a clear understanding of both the opportunity and the expectations.

Apply to the opening serving the county or region closest to where you live whenever possible.