Customer Support Technician

Owning the technical offboarding and access-deprovisioning lifecycle, the full-time remote Customer Support Technician will manage user account de-provisioning, ensure compliance with security protocols, and provide tier-1 help desk support for onboarding and access requests in a fast-paced environment. Key responsibilities Oversee the offboarding process, including de-provisioning user accounts and revoking access across various platforms Maintain accurate records and meet client SLAs for de-provisioning while treating each offboarding as a security event Monitor and triage the offboarding queue, ensuring timely communication with client contacts during sensitive processes Required qualifications 1-2 years of experience in a help desk, IT support, or fast-paced operations role, or a strong aptitude for the field Detail-oriented and process-driven mindset, particularly regarding access and security Familiarity with help desk ticketing systems and collaboration tools like Jira, Slack, or Teams Comfortable working with Google Workspace, Microsoft 365, and both Mac and Windows operating systems Commitment to continuous learning and the ability to quickly absorb and apply new information