Medical Call Center Representative

Medical Call Center Representative | TeamHealth

TeamHealth is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. TeamHealth has been recognized as one of the "165 Top Places to Work in Healthcare" for 2026 by Beckers Hospital Review. TeamHealth has also been recognized by Newsweek as one of America's Greatest Workplaces in Health Care for 2025 We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join Us!

This is a PT remote position shift: Friday thru Sunday 5:00AM-1:30PM (PST) /8:00AM-4:30PM (EST) 24 hours per week. Training will be Monday-Friday between the hours of 10a-2p (PST) Job Description Overview: Under direct supervision, the Call Center Coordinator provides 24/7 support to the Acute Care Service Facilities nationwide. The Call Center Coordinator is an active that helps facilitates communication between hospitals and providers by triaging and directing calls accordingly

Essential Duties and Responsibilities:

• Acts as liaison between hospital staff, nurses, pharmacies, patients etc. and providers
• Responsible for triaging inbound calls for multiple TeamHealth facilities
• Manage and maintain daily provider schedules for each facility
• Responsible for relaying any daily schedule changes to staff
• Responsible for relaying any schedule process changes to management
• Responsible for relaying updated or new provider contact info to staff and management
• Accurately document inbound/outbound calls
• Accurately enter inbound/outbound calls into appropriate database
• Perform other duties as assigned or requested by management

Requirements:

• Approximately one year of office experience in a medical setting
• Knowledge of Medical terminology preferred
• Excellent written and verbal communication and interpersonal skills.
• Excellent judgment and decision-making skills
• Ability to handle stress and conflict well
• Ability to work with minimal direction and supervision
• Strong attention to detail; ability to work in a team-oriented environment

Supervisory Responsibilities: None

Physical / Environmental Demands:

• Requires manual dexterity and/or frequent use of the computer to perform repetitive motions to comply with the essential functions.
• Job performed in a well-lit, modern office setting
• Moderate to high stress levels
• Moderate to prolonged use of the telephone
• Prolonged sitting
• Prolonged work on a PC/Computer