Operational Specialist

About the Company Yibi Group is a leading OEM manufacturer for global luxury & fashion brands, certified by LVMH, Kering, and Richemont. We are seeking an Operational Specialist to drive e-commerce growth for our North American luxury jewelry and hardware lines. About the Role We’re looking for an Operational Specialist (NYC-based, remote eligible) to own end-to-end Amazon/e-commerce operations for the North American market, bridging our China team and US market to deliver operational excellence and business growth. Responsibilities Manage full Amazon/e-commerce operations (listings, inventory, ads, orders) for luxury jewelry & hardware products Optimize campaigns and listings to boost sales, visibility, and customer experience Coordinate with China and US teams, serving as the primary operational point of contact Monitor KPIs, deliver data insights, and ensure compliance with US regulations and luxury brand standards Resolve customer inquiries, returns, and claims to maintain high seller ratings Qualifications 3+ years of Amazon/e-commerce operations experience (US/North America market, luxury/jewelry/fashion industry preferred) Proficient in Amazon Seller Central, advertising tools, and e-commerce workflows Experience collaborating with international/China-based teams across time zones Fluent in English; Chinese proficiency is a strong plus Required Skills Strong communication, cross-team coordination, and problem-solving abilities Detail-oriented, data-driven, and able to perform under pressure Proficiency in e-commerce tools and data analysis (Excel/Google Sheets) Equal Opportunity Statement Yibi Group is an equal opportunity employer. We celebrate diversity and are committed to an inclusive workplace. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.