Implementation Manager

Implementation Manager

The Implementation Manager is responsible for leading the successful launch, transition, and stabilization of new staffing programs and workforce solutions across client sites nationwide. This role serves as the primary project leader and executive-facing partner throughout implementation, managing cross-functional teams, client relationships, operational readiness, recruiting strategy, workforce transitions, and go-live execution. The Implementation Manager combines strategic thinking, project leadership, people management, and customer-facing consulting skills to ensure implementations are delivered on time, within scope, and aligned to client objectives.

Key Responsibilities

Client & Executive Leadership

• Serve as the primary client-facing implementation lead throughout the project lifecycle.
• Build trusted relationships with client executives, operational leaders, HR partners, and site leadership.
• Facilitate executive steering meetings, implementation reviews, and go-live readiness discussions.
• Develop and deliver professional presentations, project updates, executive summaries, and business reviews.
• Provide strategic recommendations and consultative guidance regarding workforce transitions, recruiting strategies, and operational readiness.
• Represent the organization during client meetings, prospect discussions, and sales presentations as a subject matter expert.

Implementation & Project Leadership

• Lead multiple complex implementation projects simultaneously from contract execution through stabilization.
• Develop detailed project plans, timelines, risk assessments, communication plans, and implementation playbooks.
• Coordinate activities across Operations, Recruiting, HR, Payroll, Billing, IT, Safety, and Training.
• Establish project governance, milestones, success metrics, and reporting structures.
• Identify implementation risks and proactively develop mitigation strategies to remove barriers and ensure a successful go-live.
• Drive issue resolution and escalation management while maintaining project momentum.
• Ensure program stability before project close by confirming client-specific operational processes are in place and executed consistently, OSMs are fully trained and performing effectively, operational KPIs are achieved, and the program is ready for long-term success before formal implementation completion.

Operational Readiness & Workforce Transition

• Lead workforce transitions from incumbent staffing providers while minimizing operational disruption.
• Develop site-specific recruiting and onboarding strategies based on labor market conditions.
• Ensure all operational, payroll, billing, technology, reporting, and compliance requirements are established before go-live.
• Conduct market analyses to determine recruiting strategies, compensation positioning, and labor availability.
• Support site launch activities and provide hands-on leadership during critical implementation phases.

People Leadership

• Directly manage Implementation Specialists, Project Coordinators, or other implementation resources.
• Provide coaching, development, performance management, and succession planning for team members.
• Establish clear expectations, accountability measures, and professional development plans.
• Lead project teams and influence cross-functional stakeholders without direct reporting relationships.
• Foster a culture of operational excellence, collaboration, innovation, and continuous improvement.

Sales & Business Development Support

• Partner with Sales and Business Development teams during prospect evaluations and solution design discussions.
• Participate in client presentations, site visits, discovery meetings, and implementation planning sessions.
• Conduct operational assessments and implementation readiness reviews for prospective clients.
• Support proposal development, transition planning, and implementation cost modeling.

Continuous Improvement

• Develop and enhance implementation methodologies, tools, templates, and best practices.
• Lead post-implementation reviews and lessons-learned sessions.
• Identify opportunities to improve scalability, consistency, client experience, and operational efficiency.
• Contribute to enterprise-wide implementation standards and governance.

Qualifications

• Bachelor's degree in Business, Operations, Human Resources, Project Management, or related field preferred.
• 5+ years of staffing, workforce solutions, operations, implementation, project management, or consulting experience.
• 3+ years of leadership experience managing people and cross-functional teams.
• Proven experience leading large-scale, multi-site, or complex client implementations.
• Strong executive presence with exceptional written, verbal, and presentation skills.
• Ability to build and deliver professional PowerPoint presentations and executive communications.
• Experience working directly with clients in highly visible, customer-facing environments.
• Strong analytical, problem-solving, and decision-making skills.
• Advanced proficiency with Microsoft Office, including PowerPoint, Excel, Word, and Teams.
• Ability to manage competing priorities in a fast-paced environment.
• PMP, Lean, Six Sigma, or similar project management certifications preferred.

Success Measures

• Successful and on-time implementation delivery.
• Client satisfaction and retention.
• Achievement of workforce transition and recruiting objectives.
• Go-live readiness and operational stability.
• Team engagement and development.
• Continuous improvement and standardization of implementation processes.
• New sites successfully meeting operational performance KPIs.

At Eclipse Advantage, our values drive everything we do: Win as One, Be Customer Obsessed, Empower with Purpose, Raise the Bar, and Do Right Relentlessly. These aren't just words, they're how we show up every day.

If you're someone who loves working as part of a team, takes pride in delivering great results, wants the ability to own your work, and is always looking for ways to grow while doing the right thing, then Eclipse Advantage is the place for you.

Equal Opportunity Employer| Drug Free Workplace| Must be able to work in the US

Since 2003, Eclipse IA, a people logistics supply chain company, has helped clients – from Fortune 50's to small start-ups – improve their supply chain performance by increasing productivity, reducing labor costs, minimizing safety risks, and improving quality.

Our team of employees are a critical part of our nation's supply chain and logistics industry – assisting to move goods – from groceries to retail to ecommerce – and its' thanks, in part, to our team, that the supply chain in North America is thriving.

Eclipse IA has corporate offices in Cherry Hill, NJ and Melbourne, FL. Our team works in approximately 150 client sites across the United States and Canada. With unprecedented growth in 2019 and 2020, doubling in size year after year, we will continue this trajectory again in 2021.

With a culture-first mentality, Eclipse IA is small enough to recognize the strengths and importance of each and every employee, and large enough to provide training programs, career progression, and innovative company-wide employee incentives and benefits to reward the accomplishments of each employee's success!