Administrative Specialist II / North Augusta (North Augusta)

Administrative Specialist II / North Augusta

Are you passionate about making a real difference in people's lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community. We are seeking an Administrative Specialist II / North Augusta, who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health, Aiken-Barnwell Mental Health Center, 413 W Martintown Rd, North Augusta, SC 29841.

The Administrative Specialist II / North Augusta will perform receptionist and administrative duties independently at the North Augusta clinic. Using knowledge of operation and general office procedures to make independent decisions concerning processing of information and customer relations. Responsibilities for the Administrative Specialist II / North Augusta include:

• Monitoring schedules of assigned clinical and medical staff to ensure maximum efficiency of patient care hours.
• Proactively backfill cancelled appointments to maintain productivity.
• Complete patient registrations, collect vitals for telehealth physicians, and provide accurate documentation to medical staff.
• Collect patient payments and ensure timely bank deposits in accordance with agency policy.
• Maintain compliance with DOFS policies and procedures.
• Perform additional administrative duties as assigned to support clinic and agency operations.
• Greet patients upon arrival and responds promptly to their needs.
• Provide exceptional customer service both in person and over the phone.
• Update patient demographic information during the check-in process.
• Communicate professionally with staff and patients at all times.
• Adhere strictly to HIPAA guidelines.
• Accurately enter and import fiscal, demographic, and insurance information into patient records.
• Ensure documentation is completed correctly and in a timely manner in compliance with federal and state regulations, QA standards, and CARF requirements.
• Participate in supervision sessions, trainings, and agency meetings.
• Comply with Corporate Compliance and Risk Management policies and plans.
• Attend Cultural Affairs trainings and demonstrates effective use of social awareness, interpersonal knowledge, and communication skills.

Minimum and additional requirements:

• A high school diploma and two years of clerical experience; or an associate degree in secretarial science or other related field; or three years of clerical experience. Additional Requirements: Ability to lift 5 pounds and operate a state vehicle.

Preferred qualifications:

• Bilingual abilities in English and Spanish (or another language) are a plus.

Post hire, employees must:

• Have knowledge of general office procedures.
• Have the ability to utilize standard computer programs/equipment as well as ability to leaven OMH/ABMHC operating systems.
• Receive general supervision and support from immediate supervisor.
• Be able to operate a state vehicle (as applicable to position).
• Be subject to SCOMH/ABMHC policies/procedures.
• Be able to pass CPR and Managing Agitation in the Psychiatric Setting (MAPS) Certification.

This position is essential and may be called back during crises/disasters/emergencies.

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.