Operations Assistant

Job Description

ABOUT JONES ROAD

Jones Road Beauty was founded by makeup artist Bobbi Brown on the philosophy that the world doesn’t need more beauty products. It needs better beauty products. Clean, strategic, high-grade formulations that work on every skin type and tone—and that are as simple to use as they are to master. Jones Road is a lifetime of beauty knowledge, distilled.

ABOUT THIS ROLE

Jones Road Beauty is looking for a detail-oriented and dependable Operations Assistant to join

our team. This role reports to the Store Manager. In this role, you will keep the store running

smoothly behind the scenes — managing inventory, deliveries, restocking, and store standards

— while stepping in to support customers and the sales floor when needed. We are seeking an

organized, operations-minded professional who also brings a genuine interest in delivering a

great customer experience, and who thrives in a fast-paced environment.

OPERATIONS:

● Manage inventory, including weekly and monthly stock counts, replenishment, and

backstock organization.

● Receive deliveries and shipments and guide delivery services to the store.

● Maintain store hygiene and merchandising standards — cleaning display units, brushes,

tools, and testers, and restocking makeup stations after each use.

● Support opening and closing procedures, ensuring the store is customer-ready

throughout business hours.

● Track and report inventory discrepancies to the Store Manager in a timely manner.

● Assist with visual merchandising resets and stockroom organization.

● Adhere to store standards and policies consistently.

CUSTOMER SUPPORT:

● Step in to assist customers during busy periods or when the sales team needs backup

support.

● Process transactions through the POS system when needed.

● Provide information on store services and products, and direct customers appropriately.

● Handle phone inquiries, direct calls, and offer basic information.

● Uphold Jones Road brand standards in any customer-facing moment.

PHYSICAL DEMANDS

● Ability to operate computer/cash register.

● Standing, walking, bending, squatting, twisting and climbing ladders 6-12 feet.

● Simple grasping, pushing, lifting and/or carrying things with right/left-hand which weigh

3-15 pounds.

WORK ENVIRONMENT

● Foster a cooperative and respectful relationship with retail colleagues, promoting open

communication, professionalism, and creativity.

● Communicate operational needs and updates clearly to the Store Manager and team.

● Adheres to company guidelines of dependability, including attendance and requirements.

● Attends Store Meetings

Qualification Requirements

● High School Diploma required; experience in retail operations, stockroom, or inventory

management preferred.

● 1–2 years of experience in a retail, operations, or service-industry environment.

● Strong organizational skills and attention to detail.

● Comfortable providing customer service when needed, with excellent verbal

communication skills.

● Strong ability to work independently and collaboratively as part of a team.

● Flexibility in schedule, including availability for work on days, weekends, and holidays.

Jones Road Beauty is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.