Field Installation Technician

Job Description

Job Description

SUMMARYThe Field Installation Technician will help build out, maintain, and troubleshoot our rapidly expanding infrastructure. As part of a skilled engineering team, this role involves frequent travel to install, service, troubleshoot, and repair machines and other technical equipment.The Field Installation Technician is responsible for managing and monitoring systems and infrastructure while installing, configuring, testing, and maintaining operating systems, application software, and system management tools. This individual analyzes site conditions and consults with on-site users to determine system requirements, working independently to make field-based decisions on system implementation. This role requires extensive travel and the ability to work a flexible schedule. RESPONSIBILITIESA Field Installation Technician at TRUNO will:Perform staging activities, including system configuration, testing, and troubleshooting in coordination with customers and developersAnalyze site conditions and system requirements, and consult with on-site users to develop and execute installation and implementation plansTest and validate equipment connections and functionality to ensure proper installationLiaise with vendors and other IT personnel for problem resolutionAssist in the continuous improvement of the installation and set-up processMaintain security, backup, and redundancy strategiesDocument service and installation actions by completing forms/reports and expense logsMaintain close interaction with warehouse staff to verify equipment for upcoming installsTravel to the home office (Greenville, SC/Lubbock, TX) for continued training, as well as specialized product trainingMaintain rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvementsMaintain customer confidence by keeping service information confidentialProvide service, support, installation, and training to customers, if necessaryMake independent decisions on site pertaining to system implementationWork a flexible schedule that may include weekends, nights, and early morningsQUALIFICATIONSA Field Installation Technician at TRUNO should have:EducationHigh School Diploma or equivalent (required)Bachelor's degree (preferred)ExperienceOne to three years related experience and/or training: or equivalent combination of education and experience (required)Familiarity with Microsoft Office products (required)Experience in general retail, grocery, and/or foodservice industries (preferred)Point of Sale and networking experience (preferred)Skills & KnowledgeBasic computer skills Dress professionally and appropriately Excellent oral and written communication Ability to think, learn, and solve problems quickly Must be able to work independently and with limited supervision Capable of multitasking Exceptional organization skills Willingness and ability to learn new systems and retain technical knowledgeMechanical proficiency with the ability to use hand and power tools RequirementsAbility and availability to travel weeklyWillingness to work flexible schedules, including nights, early mornings, weekends, and overnight installationsAvailability to travel any night during the week, including occasional Sunday travelReal ID for frequent air travel; passport preferred but not required