Recruitment/Engagement Coordinator

At Home Instead, we are dedicated to helping older adults live safely, comfortably, and with dignity in their own homes. The Recruitment and Engagement Coordinator drives our mission to expand compassionate in‑home care, contributing to growth goals while fostering a high‑quality culture and reducing Care Pro turnover. This role leads recruitment, training, and engagement efforts for Care Pros while promoting a positive and supportive work environment. The Recruitment and Engagement Coordinator embodies Home Instead’s values of empathy, caring, respect, integrity, professionalism, and community focus. By demonstrating these principles, the role becomes a trusted resource within the community and a valued mentor to Care Pros. What We Offer Competitive salary. ICHRA Health, Dental, and Vision PTO plan Bonus structure Opportunity for advancement and education Mileage and expense reimbursement Key Responsibilities Recruitment & Hiring Maintain and manage ATS system, addressing and engaging all leads and applications. Schedule and conduct Care Pro interviews. Partner with the Scheduling Department to coordinate Care Pro schedules with an emphasis on high‑quality matches and extraordinary relationships. Training & Development Schedule and lead Care Pro orientation and new hire training, including Alzheimer's and Dementia Training. Create and oversee continuing education learning plans required to meet Home Instead Standards. Evaluate and update orientation and training materials as needed. Engagement & Retention Develop and implement engagement strategies to promote Care Pro satisfaction and retention. Achieve NET Care Pro goals for the location. Schedule and conduct annual reviews, ongoing performance conversations, and problem resolution. Develop, plan, and facilitate quarterly Care Pro meetings. Prepare and distribute the monthly Care Pro newsletter. Ensure Home Instead standards are met and upheld. Monitor compliance with local and federal labor and safety laws, including EOE, ADA, FMLA, and SHA. Adhere to all company policies, procedures, and business ethics codes. Demonstrate open and effective communication with leadership team, colleagues, Care Pros, clients, and family members. Maintain regular attendance at the office to execute job responsibilities. Perform other duties as assigned. Qualifications & Experience 2 year(s) of facilitation/training experience or equivalent combination of education and work experience. Experience working directly with older adults, families, and caregivers is a plus. Technical Skills Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with client management software preferred. Other Requirements Availability to work evenings or weekends as needed. Valid driver's license and reliable transportation (if client visits are required). Ability to maintain confidentiality and adhere to ethical business practices. Key Competencies Relationship Building: Ability to engage and influence stakeholders at all levels. Communication: Strong written and verbal communication skills. Customer‑Focused: Committed to providing best‑in‑class products and services. Results‑Oriented: Proven ability to achieve and exceed sales targets. Self‑Starter: Thrives in a self‑directed environment and takes initiative. Resilience: Maintain a positive and steady presence in emotionally challenging or high‑stress situations. Innovation & Adaptability: Seeks continuous improvement and data‑driven sales strategies. If you are the right candidate for this position please apply to this posting or email View email address on click.appcast.io #J-18808-Ljbffr