FRONT END/ASST DEPT LEADER

Job Description Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Direct and supervise all functions, duties and activities for the Front‑end department and support day‑to‑day operations. Assist with the execution of best practices, goals and Front‑end standards, and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Responsibilities Promote trust and respect among associates. Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products. Assist with monitoring and controlling supply expenses for the department. Assist with managing cash control, sales and cash items and records for the store. Manage the scheduling of Front‑end associates to provide adequate department coverage. Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports. Assist with creating and executing budgets and scheduling of labor in partnership with store management. Assist in the development and implementation of department action plans to achieve desired results. Collaborate with Front‑end associates and promote teamwork. Display a positive attitude. Stay current with present, future, seasonal and special ads. Adhere to all food safety regulations and guidelines. Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept. Reinforce safety programs by complying with safety procedures and identifying unsafe conditions. Practice preventive maintenance by inspecting equipment and notifying the appropriate department or store manager of any items in need of repair. Notify management of customer or employee accidents. Report all safety risks or issues, and illegal activity, including robbery, theft or fraud. Adhere to all local, state and federal laws, and company guidelines. Work cooperatively in a high‑paced and sometimes stressful environment. Manage conflict in a reasonable, nonconfrontational and cooperative manner. Act with honesty and integrity regarding customer and business information. Follow directions and seek assistance when necessary to resolve customer and business issues. Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults. Perform the essential functions of this position with or without reasonable accommodation. Qualifications Minimum Ability to handle stressful situations. Effective communication skills. Knowledge of basic math (counting, addition, and subtraction). Retail or Customer Service experience. Desired High school diploma or equivalent. Management experience. Second language (speaking, reading and/or writing). Benefits A wide range of healthcare coverage, including medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. Emotional and financial support with free counseling through the Employee Assistance Program and confidential financial tools and coaching. Associate discounts on purchases, including food, travel, technology and more. Up to $21,000 in tuition reimbursement over your career through the Continuing Education program. Potential for growth through training programs and diverse career pathways. #J-18808-Ljbffr Kroger