Hotel Front Desk Agent

A hotel front desk agent in Staten Island provides guest service and helps maintain efficient front desk operations throughout the shift. The position typically involves greeting arriving guests, confirming reservations, assigning rooms, processing check-ins and check-outs, answering questions about hotel services, and responding to routine guest requests. Additional responsibilities may include handling phone calls, updating reservation systems, coordinating with housekeeping or maintenance as needed, and resolving basic concerns in a professional manner. The role requires strong communication skills, a courteous approach, and the ability to stay organized during busy periods. Basic computer knowledge and comfort using hospitality software are commonly expected, along with prior customer service or front office experience when available. Because the job can involve standing for long periods, light lifting, and frequent movement between the desk and nearby work areas, a reasonable level of physical stamina is useful. The schedule is typically full time and may include mornings, evenings, weekends, or holidays based on operational needs.