Account Manager

Job Description

Job Description

Account Manager

Company Overview:  Triton Metal Products, a distinguished leader in the metal fabrication industry, is renowned for crafting precision metal components and structures. With a commitment to excellence and innovation, we take pride in delivering custom-made solutions that consistently exceed our clients' expectations. As we continue to expand our operations, we are seeking a detail-driven, consistent, reliable, and quality-focused individual to join our team.

Responsibilities:

• Customer expectations are clear, documented, and consistently met.
• Orders and master data are accurate (right part/revision/price/requirements).
• Forecasts are managed and translated into actionable internal demand plans.
• Launches are executed with disciplined APQP planning and cross-functional readiness.
• Delivery and quality issues are addressed quickly with transparent updates and closure

Customer communication & service

• Serve as the primary customer contact; maintain a consistent cadence of updates (open orders, risks, launches, issues).
• Respond quickly and professionally; set and meet clear next-step commitments.
• Run/participate in customer reviews (weekly check-ins, monthly forecast calls, QBRs as appropriate).

Quoting, estimating coordination & follow-up

• Prepare quote information for estimating/engineering ; ensure assumptions and lead times are clear.
• Track quote pipeline; follow up systematically to drive closure and communicate status internally.

Sales Order Entry & Work Order Creation

• Enter Sales Orders accurately and promptly in ERP: part, revision, quantities, dates, pricing, terms, ship-to, packaging, labeling, certifications, and special quality requirements.
• Initiate/coordinate Work Order creation and release process per scheduling rules.

Forecast management

• Collect and manage customer forecasts; reconcile changes (spikes/pulls/pushes/cancellations).
• Coordinate with Planning/Materials on capacity and material constraints; communicate impacts to customers early.

New product launch (APQP)

• Prepare new product launches using APQP discipline: contract review, documentation expectations, and customer schedule expectations.
• Facilitate scheduling cross-functional launch meetings

ERP master data/system setup (Items & Routers)

• Coordinate setup/maintenance of Items, Routers, BOMs (if applicable), revisions, standard times, outside processing steps, and customer-specific requirements.
• Ensure revision control and alignment to approved drawings/specs and quote assumptions.

Internal production monitoring & on-time delivery

• Monitor WIP and open orders; confirm priorities are reflected in the production plan.
• Escalate risks early (material, capacity, quality holds, outside processing delays) and coordinate recovery plans.
• Provide realistic ship dates backed by internal verification.

Issue management (delivery, quality, service recovery)

• Quarterback containment and communication during issues; coordinate corrective actions with Quality/Engineering/Operations.
• Maintain an issues log and ensure commitments are met through closure.

Behavioral expectations (how success is achieved)

• Proactive: communicates risks before they become problems; confirms requirements in writing.
• Responsive: acknowledges customer requests within hours, not days; provides next-step commitments.
• Positive & solution-oriented: offers options, not excuses; maintains calm professionalism under pressure.
• Ownership mindset: drives cross-functional follow-through and closes the loop.

Response-time standards (internal)

• Customer emails/calls: acknowledge within 2 business hours (sooner when possible).
• Delivery/quality escalation: acknowledge within 60 minutes during business hours.
• Quotes/feasibility: respond within 1 business day with answer or committed due date.

Qualifications:

• 3+ years in account management/customer service/sales support in manufacturing (metal fabrication/precision manufacturing preferred).
• Working knowledge of ERP/MRP, routings, work orders, and revision control.
• Familiarity with APQP / new product launch concepts; PPAP exposure a plus.
• Strong written/verbal communication, organization, and cross-functional coordination skills.
• Comfortable interpreting prints/specs and translating requirements into ERP/order notes.

Performance metrics (typical)

• OTIF (On-Time In-Full), past-due lines/dollars
• Quote turnaround time and follow-up effectiveness (win rate / conversion)
• Order entry/master data accuracy (errors, revision escapes)
• Issue response time and corrective action cycle time
• Forecast stability / alignment to capacity and material plans

Benefits:

• Performance & Attendance Bonuses 
• Medical, Dental, Vision, & Life Insurance at 60 days
• Long and Short-Term disability coverage
• Critical illness, accident, hospital indemnity
• HSA and FSA opportunities
• 401(k) with company match after 60 days
• Paid Holidays & Vacation
• Personal Time
• Weekly Pay

*** This survey must be completed at the time of the application being submitted. ***

  Join the team that makes a Meaningful Difference in Lives!